Customer Service Advisor - Newcastle upon Tyne, United Kingdom - Hadrians Recruitment

Hadrians Recruitment

Verified Company

Newcastle upon Tyne, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hybrid working

Up to £22,729 p.a + excellent benefits package

We are delighted to be recruiting for our award winning Financial Services client who are looking to bring on board exceptional Customer Service Advisors.

You'll be joining a vibrant, forward thinking and innovative company with opportunities to progress in your career.

As well as handling calls from Customers you will work on a variety of interesting administration tasks.

No two days are ever the same and Advisers are always working on a range of tasks which can be both challenging and rewarding.

Having good technical skills is also advantageous as Advisors work with multiple systems and programmes designed to ensure customer service is at a high standard.

Full time Advisors work
35 hours per week on a rotational shift pattern.

The operating hours of our Customer Service Centre are:

Monday-Thursday 8am8pm
Friday 8am7pm
Saturday 9am5pm
Sunday 10am4pm
You will work one in four weekends.

You will be provided with the equipment required for the role.

Full training for the role will be delivered through their fantastic Service Academy. Commencing from your first day and lasting 5 weeks, this will be ran Monday-Friday 9am-5pm.

Our client operates on a hybrid model, this sees colleagues work some days from home and some from office, we'd love to talk through how this might work for you.

Your work life balance is important, if you'd rather spend more time at home that's fine, likewise if you prefer to spend a little more time in the office that's fine too.

We welcome conversation around when, where and how you work

About You
Knowledge of Microsoft Office, or similar, would also be desirable.

You will be working in a friendly, team environment, so the ability to work well with others is also key.

Additional Information
It is truly the people who make the difference and they recognise this by offering a highly competitive benefits package, some of which include:

A minimum of 25 days holiday per annum which rises with length of service up to 30 days per annum + bank holidays
Working from home supplement upon joining
Corporate pension scheme
Life assurance
Corporate bonus scheme
Buying holidays policy
Staff offers and access to staff association offering discounts for local trips, events & services
Employee Assistance Program
Volunteering Days