In-life Administration Executive - Slough, United Kingdom - LeasePlan

LeasePlan
LeasePlan
Verified Company
Slough, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
At LeasePlan, we are always asking What's next in mobility.

Join our team and be part of a dynamic, exciting and engaging business, so we can discover What's next together

Role Purpose

To ensure task management is carried out to the highest level on the following:

  • Ancillary RFL Management which includes taxing of 140,000 vehicles
  • V5 administration, which includes auditing the daily received documents, dealing with customer requests, and working with suppliers
  • MOT data management
  • Manage the Cherished plate service for our customers
  • Safety Recall Administration
  • Administration support on uninsured vehicles
  • Processing of Fines and Penalties, which includes invoice queries
  • Maintaining vehicle data, identifying, and correcting any anomalies in the data.
  • Receipt of inbound customer telephone enquiries and the co-ordination of appropriate action/response as necessary from the business-
  • Assisting in the training of any new team members ensuring all processes are explained in full
  • To ensure all processes are actively recorded, amended for any process change along with checking and updated on a quarterly basis
  • Actively seek process enhancements to improve our services to our customers


Required skills & experience- 5 GCSE's or equivalent, typically grade C or above, must have at least grade C in English and Math's- Experience of working in an administrative environment where preparation, planning and organisation is evident.- Experience of working in a customer contact environment where there is a requirement to build relationships at various levels.- Knowledge and/or experience of the car leasing industry and relevant government legislation preferred but not essential.- Experience of working in an environment where attention to detail is key and accuracy has been a fundamental requirement of the job.- Experience of actively participating in a team environment, whilst demonstrating the capability to work independently.- Working knowledge of core Microsoft Applications (Word and Excel)- Fluent in business English language written and verbal.

- Full understanding of relevant LeasePlan products, processes and systems

In return we offer a competitive benefits package and starting salary of £23,000.

Why LeasePlan?

LeasePlan is a global leader in Car-as-a-Service, with approximately 1.9 million vehicles under management in 29 countries.

LeasePlan purchases, funds and manages new vehicles for its customers, providing a complete end-to-end service for a typical contract duration of three to four years.

Through our NextGen Digital strategy, we are transforming from an analogue into a fully digitally-enabled business, delivering digital services at digital cost.


With over 55 years' experience, LeasePlan's mission is to provide what's next in sustainable mobility so our customers can focus on what's next for them.

We aim to build an ethical, inclusive, and progressive culture in which people can thrive and be themselves regardless of their race, nationality, gender, age, disability, sexual orientation etc.

If you'd like to learn more about our culture, DE&I journey and our way of working, please find out more in our

sustainability section

and our latest

Annual Report

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