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Customer Liaison Officer - South Shields, United Kingdom - All Temps Recruitment Ltd

All Temps Recruitment Ltd

Verified Company

South Shields, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

We are currently recruiting for 2 x Customer Liaison Officer to join our team within South Shields.

Duties Of The Role:

Being the first point of contact with customers, providing excellent customer service which our tenants have come to expect as standard.
To communicate politely, clearly and concisely at all times, recognising and apologising for mistakes if they arise
To liaise with, build up strong relationships with customer throughout each stage, the design, preparation, construction and post construction phases, to act as their advocate to ensure quality and an excellent customer experience and being able to meet customers' expectations every time.
Assist in the management of our daytoday contact with customers
Assist with effective consultation with customers as part of the programme
Always take ownership of customer enquiries, acting in a fair and consistent manner bring any transaction with our customer to a fair conclusion.
To conduct customer surveys prior to and on completion of works to obtain customers buy in to the project and ensuring the highest satisfaction levels on completion
Continually educate and promote the effectiveness of the works as part of the programme to ensure tenant satisfaction.
Be the important link between the customer and the contractor once work gets underway
Process all customer enquires
Make appointments and process any administration duties required as part of the project
Call and book in all appointments
Process and deliver letters as needed

The Person: