- Receiving telephone enquiries from the public, customers, and officers regarding services provided by the Works Unit.
- Providing quotes for new business enquiries, discussing customer accounts, and subtly promoting the Trade Waste service when suitable.
- Skillfully managing trade waste administration tasks, including logging customer interactions, processing contracts, arranging container deliveries, and handling invoices promptly.
- Owning customers' accounts by ensuring accurate and current information while actively following up on outstanding debts.
- Taking charge of debt collection processes and supporting investigations into trade waste service complaints.
- Offering general administrative support to the Works Unit, covering for absent staff, and utilizing various IT systems as guided by the Business Support Manager.
- Prior experience in customer and staff interactions is essential, prioritizing customer satisfaction and understanding their expectations.
- Strong verbal and written communication skills along with a pleasant telephone manner and customer service expertise.
- Proficiency in computer operations, including MS Office programs, keyboard proficiency, and database familiarity.
- Proficient in Excel usage.
- Background in commercial sales or account management is advantageous but not mandatory.
- Experience with quoting and/or invoicing is beneficial but not required.
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Admin/Customer Service Assistant - Barnstaple, United Kingdom - Kelly Services
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Description
Job Title: Administrator/Customer Service
Company: Kelly Services
We are currently seeking an enthusiastic administrator/customer service person to join our fantastic team on a temporary 12-month contract, covering maternity leave. If you're ready to jump into action, keep reading!
Desirable Skills/Experience: