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Digital Services Consultant
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Customer Service Consultant
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Customer Service Consultant
3 weeks ago
Teleperformance Ryton, United Kingdom**Vacature Overzicht** · ** ** · - **Start Datum**:16/10/2023 · - **Salaris**: £21,450.00 · - **Locatatie**: Werk vanaf huis · - **Werktijden**: 07:45 - 16:15 Monday - Friday · - **Trainings duur**: 10 dagen, volledig aanwezig zijn · - **Contract**: Permanent · - **Vereisten**:Ge ...
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Service Consultant
4 days ago
Sytner Group Loughton, United Kingdom**About the role** · We have an excellent opportunity available for a motivated Service Advisor to join our team at Mercedes-Benz of Loughton. · As a Sytner Service Advisor, you will provide outstanding customer care and be the vital link between our customers and the workshop. Y ...
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Service Consultant
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Professional Services Consultant
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Customer Service Consultant
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TSB Banking West Midlands, United Kingdom**Job Role**: Customer Service Consultant (Money Confidence Expert) · **Function**: Branch Banking · **Location**: Birmingham Perry Barr · **Salary**: £24,307 (£22,300 basic plus cash allowance of £2,007) and excellent benefits · At TSB, we're all here to give money confidence to ...
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Consultant - Technology Services
3 weeks ago
AECOM Birmingham, United KingdomCompany Description · **At AECOM, we're delivering a better world.** · We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and commu ...
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Customer Service Consultant
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TSB Banking West Midlands, United Kingdom**Job Role**: Customer Service Consultant (Money Confidence Expert) · **Function**: Branch Banking · **Location**: Merry Hill · **Salary**: £2 4, 3 07 (£22,300 base plus cash allowance of £2,007) and excellent benefits · At TSB, we're all here to give money confidence to our cust ...
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Customer Service Consultant
1 week ago
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Customer Service Consultant
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Customer Service Consultant
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Service Sales Consultant
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Customer Service Consultant
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Royal London Group Lichfield, United Kingdom**Job Title**: Police Mutual Customer Service Consultant · **Contract Type**: Permanent · **Location**: Lichfield · **Working style**: Hybrid 50% home/office based · **Closing date**: 12th June 2023 · As a Customer Service Consultant, you will deliver excellent customer service t ...
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Customer Service Consultant
3 weeks ago
HSBC Stratford-upon-Avon, United Kingdom-Job description · What you'll do · The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Serv ...
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Customer Service Consultant
2 weeks ago
HSBC Lichfield, United Kingdom-Job description · What you'll do · The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Serv ...
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Customer Service Consultant
1 week ago
Royal London Group Lichfield, United Kingdom**Job Title**: Police Mutual Customer Service Consultant · **Contract Type**: Permanent · **Location**: Lichfield · **Closing date**: 8th May 2023 · About the role · As a Customer Service Consultant, you will deliver excellent customer service to Police Mutual members, acting as ...
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Customer Service Consultant
3 weeks ago
Dignity Sutton Coldfield, United KingdomDignity Funerals are a leading provider of funeral-related services, committed to delivering compassionate care and support to families during their time of need. With a strong focus on professionalism and empathy, we strive to uphold the highest standards in everything we do. · ...
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Customer Service Consultant
1 week ago
TSB Banking Herefordshire, United Kingdom**Job Role**: Customer Service Consultant (Money Confidence Expert) · **Function**: Branch Banking · **Location**: Ledbury · **Salary**: £22,850 (£21,000 base plus cash allowance of £1,890) and excellent benefits · At TSB, we're all here to give money confidence to our customers ...
Customer Service Consultant - Kidderminster, United Kingdom - HSBC
Description
What you'll do
The role of a Customer Service Consultant is to provide an outstanding service we can all be proud of, educating our customers to enable them to use our digital platforms, giving them a choice of how they wish to bank with us. Our Customer Service Consultants actively raise fraud awareness protecting our customers and will identify and support those who are in potentially vulnerable situations or have more complex needs ensuring financial inclusion for all.
We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful but is not essential. what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you
At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.
Within this role you will:
• Play a pivotal role within our Branch Customer Service Team by being the first point of contact for our customers, take ownership of their individual needs and deliver an exceptional customer experience.
• Play an integral part in customer education around HSBC digital services and fraud awareness.
• Identify customers who are in vulnerable situations and determine the best way we can support them.
• Help our customers with more complex banking needs to ensure they feel supported in their choices.
What do I need to be successful?
• Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
• The ability to take ownership of customer enquiries through to resolution, you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
• Be resilient to a continuous changing environment.
When & Where you'll work
Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday)
There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.
Your Training
You'll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Consultant training course is 9 days in total split over 3 weeks.
As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.
What You'll Get
We offer an attractive starting salary of £25,061 based on 35 hours per week, plus an annual discretionary performance bonus.
You will also receive:
• Over six weeks' holiday. This includes bank and public holidays with the option to buy more.
• Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
• A market-leading employer Pension contribution
• BUPA Healthcare
• Life Assurance, equivalent to four times your annual salary
• Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
• Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.
Opening up a world of opportunity.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces. Our recruitment processes are accessible to everyone - no matter their gender, ethnicity, disability, religion, sexual orientation, or age.
We take pride in being part of the Disability Confident Scheme. This helps make sure you can be interviewed fairly if you have a disability, long term health condition, or are neurodiverse.
If you'd like to apply for one of our roles and need adjustments made, please get in touch with our
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