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    Training and Implementation Consultant - United Kingdom - Shiji Group

    Shiji Group
    Shiji Group United Kingdom

    4 weeks ago

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    Description

    Shiji Group is a multi-national technology company that provides software solutions and services for enterprise companies in the hospitality, food service, retail and entertainment industries, ranging from hospitality technology platforms, hotel management solutions, food and beverage and retail systems, payment gateways, data management, online distribution and more.

    Founded in 1998 as a network solutions provider for hotels, Shiji Group today comprises over 5,000 employees in 80+ subsidiaries and brands in over 31 countries, serving more than 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.

    With the benefit of investment partners such as Alibaba, Shiji develops a network of cloud technology platforms that facilitate data exchange by connecting businesses vertically and horizontally across related industries.

    Our goal is to facilitate the transition to fully integrated systems for our clients through a network of platforms that communicate securely and easily so our clients can focus on their core competencies of serving their guests.

    To support our Infrasys Team, we're looking for an Implementation Consultant, who will provide technical consultancy to our hospitality customers within the EMEA region and will be responsible for installing, training and supporting our hospitality platform products as well as providing excellent customer care and maintaining healthy relationships with our current and future customers in an environment where every staff member is passionate about going the extra mile.

    Infrasys is the leading Food & Beverage enterprise solution provider and a one-stop hospitality platform with service-oriented architecture that simple combines POS, reservation, membership and menu on one platform.

    An extremely agile and scalable platform, it is suitable for single restaurant to international group with many outlets around the world.

    Analyze customer needs and configure the system by observing the Major Account standards
    Configure the system to meet country specific legal fiscal requirements
    Provide possible solutions for functional gaps and work closely with the Product Management to archive project targets
    Train the staff in the best and most practical use of the software
    Report accurate project status and act proactively to achieve the project goal
    Take the customer site live and provide technical support after going live
    Be the technical point of contact for the customer during the project life-cycle and answer any operational and application requests in a timely manner
    Ability to quickly learn the company's various IT solutions; and able to handle system installation
    Experience with hotel property management systems is a plus
    Fluent in English and French , other languages are a plus
    Willingness to travel 60% to 90% of the time across Europe & UK

    Exciting job within a creative environment and the opportunity to make a real impact on the business
    Grow your experience with web and cloud technologies in a very innovative technology environment
    Opportunities to grow and develop with Shiji
    Training to meet role requirements
    Generous compensation package
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