Frontline Support Agent - London, United Kingdom - Voneus

Voneus

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

About Voneus

We're proud to be one of the largest rural broadband providers in the country, serving customers up and down the UK.

Our goal is straightforward - to give rural, hard-to-reach communities the same benefits of lightning-fast broadband as you get in the city.

That includes homes, businesses, and complex outdoor sites.

About the Role

You'll help to solve our customers' technical problems, providing them with support, advice, and the peace of mind that their queries will be resolved.

But we'll give you all the training you need when you join and then once you are part of the team, you'll have people around you for continued learning and encouragement.

We're looking for people with great customer service skills and a passion for technology who enjoy resolving customer issues.

What we are looking for

Experience working within a 1st line support environment is desirable, but not essential;
A real interest in IT or networking;
Ideally, you will have worked in a contact/call centre environment;
You must be selfmotivated and comfortable working in a fastpaced, multiclient environment;
You should have excellent social skills with the ability to establish and maintain good/ productive relationships;
You should have the ability to think outside the box and show initiative when dealing with customers, even during periods of stress and pressure;
You must be flexible, reliable, able to manage tasks effectively, and be able to prioritise; and,
You will have a logical approach with a high level of attention to detail

What we offer in return

25 days annual leave, plus bank holidays and your birthday off
Life assurance
Income protection
8% matching on our pension scheme
Bike to work and electric vehicle schemes
Health cash plan
Wellbeing and social initiatives
Opportunity to sign up to the training events via our Access and Bookboon development portal
Employee referral scheme
Employee awards

Equal Opportunities
We do not require the services of any recruitment agencies at this time.