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Technical Advisor
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Technical Support Advisor
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Michael Page Engineering & Manufacturing Watford, United Kingdom permanentWorking within the Technical Support team, this role will involve proactive investigation, fault finding, problem-solving, troubleshooting, and resolution of customer support requests via phone, email, chat, WhatsApp and tickets. · Client Details · Everything about CSL is designe ...
Technical Advisor - Milton Keynes, Buckinghamshire, United Kingdom - High Speed Two (HS2)
Description
31,600pa depending on skills and experience.In addition, we offer flexible benefits fund of 15% which is paid on top base salary and is fully pensionable, as well as a range of competitive benefits - check them out in the Benefits section on our website.
In practice, this means we are positive and inclusive about making adjustments, providing flexible working, encouraging our staff networks to flourish and providing personal and professional development opportunities.
As a Technical Advisor at HS2 you will provide technical advice and support to the S1/S2 Engineering and Environmental Managers and their teams, including coordinating team meetings and direction on the use of MS Teams, Sharepoint, and eB.
Manage RFI and Departure responses to ensure they are produced in a timely manner through liaison with SMEs and the local Eng&Env teamAssess draft RFU responses to ensure they address the questions raised by the contractor prior to seeking HOEE/Deputy HOEE approval
Develop reporting systems and develop / update and maintain Team, Departmental and Directorate records, databases and systems to ensure effective functioning of the Directorate and collective team.
Develop and maintain information system in MS Teams and Sharepoint to enable team to file documentation effectively to ensure ease of access across the team, and the wider IPT where appropriateManage all eB MWCC RFIs for the team, liase with SMEs and as required draft responses and coordinate required actions to ensure an adequate response to the contractor within the contractual time period.
Provide ad hoc administrative leadership including liaison with Document Control teams within HS2, TfL, NR and others to resolve inter-company information sharing issuesActively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures in EDI.
Aptitude to understand systems (eB, CEMAR, Sharepoint, PowerBI etc) and to develop solutions to increase efficiencyMS office Suite (PowerPoint, Word, Teams, Outlook)
~Excel (basic - including charts)
~ Database experience – ideally Assetwise/eB.
Ideally Engineering related post A level qualification (to provide a sufficiently detailed understanding of the engineering issues involved), or A levels with the right aptitude.
It is expected that you will actively promote and embed Equality, Diversity and Inclusion (EDI) in all your work and support and comply with all organisational initiatives, policies and procedures on EDI.
As HS2 Ltd do not hold a sponsorship license from the Home Office, we are not able to provide sponsorship to any applicant.
Any offers made to applicants will be subject to satisfactory completion of pre-employment checks which include Nationality & Immigration Status, employment references, DBS, Financial and Education checks.
We ask for a variety of detail in your online application, however we perform the first assessment of suitability for a role based solely on the information in your CV.
