Service Advisor - Fakenham, United Kingdom - Busseys Norfolk

Busseys Norfolk

Verified Company

Fakenham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Up to £25,000 depending on experience, plus performance related bonus

We have an exciting opportunity for a Service Advisor to join the Busseys Group and develop a long-term career with a motivated service team, focused on delivering a fantastic customer experience.

As part of the front line team, our Service Advisors are key to the relationships we have with our customers and to the success of our business.

The service desk is an exciting, high pressure environment where attention to detail, calmness under pressure and common sense are essential attributes.

You will provide a friendly, single point of contact to our customers from arrival at the service desk, keeping them informed about the progress of their vehicle throughout the day, ensuring they are completely satisfied with their experience.

The key aspects of your role will be:

Meeting and greeting customers, and identifying their needs
Keeping our customers fully informed throughout their visit
Ensuring each customer receives a fully priced video of any additional work required and gaining their authorisation in a timely fashion
Explaining everything about the visit to the customer when they collect their vehicle and ensuring that they are completely satisfied
Liaising with other departments to make sure the customer receives brilliant service all round
Contacting the customer after their visit to check everything is OK

We are looking for an enthusiastic, driven individual ready to bring their passion and flair to the role, as part of our Hall Road Service department.

In return, you will enjoy a highly rewarding role within our business, a competitive base salary, commission opportunities, and excellent employee benefits.

We are dedicated to providing an inclusive culture throughout the whole business and actively promote diversity with the elimination of discrimination in the workplace.

We are committed to ensuring every employee & job applicant is treated fairly and no less favourably based on the grounds of age, disability, gender, sexual orientation, nationality religion or belief.

We are opposed
to all forms of unlawful and unfair discrimination.

contact our Human Resources department on

The Company

Busseys have proudly been a Main Ford Dealer since 1923, over the years we have developed and expanded by acquiring 7 sites across Norfolk.

In 2010 we obtained our first Peugeot franchise with a second following in 2016. It is safe to say that we have seen a lot of change However, one thing has always stayed the same, our hard work and commitment to our customers

Job Types:
Full-time, Permanent

Salary:
Up to £25,000.00 per year

Benefits: