Patient Access Officer - London, United Kingdom - Guy's and St Thomas' NHS Foundation Trust

Guy's and St Thomas' NHS Foundation Trust
Guy's and St Thomas' NHS Foundation Trust
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
The Breast Surgery department at Guy's and St. Thomas' NHS Foundation Trust is recruiting a Band 3 Patient Access Officer to join our outpatient administration team.

This is a fixed term for 6 months full-time role, working 37.5 hours a week, based at Guy's Hospital in London Bridge.

We are looking for a dynamic and hardworking individual to join our team. The post holder will be required to work closely with the Outpatient Supervisor and team.


Guy's and St Thomas' is one of the largest hospital trusts in the country, with around 22,000 staff; an annual turnover of more than £2.4 billion; and 2.2 million patient contacts a year.

Our hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded.

We continue to build on these traditions and have a reputation for clinical, teaching and research excellence.


As an organisation we are committed to developing our services in ways that best suit the needs of our patients.

This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that we can offer services in the evenings or at weekends.

We also have a positive approach to corporate social responsibility and are keen to engage our staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities.


  • To be able to provide reception cover when necessary.
  • Be responsible for the booking and scheduling of outpatient appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
  • Provide a courteous and efficient point of contact for patients both face to
face and over the telephone.

  • Ensure that all data is inputted accurately into the clinical system in a timely
  • Ensure that all clinics are 'cashed up' within 24 hours of the end of the
clinic with all appropriate outcomes completed.

within the appropriate timeframe and escalated if necessary.

  • Respond to patient queries or concerns in an effective and professional
manner, escalating where appropriate to Outpatient Supervisor.

  • Escalate any issues where appropriate to Outpatient Supervisor.
  • Ensure telephone calls are answered within the agreed time and in line
with the Trust greeting policy.

  • Undertake any other duties equivalent to the grade, required to
ensure the smooth and efficient running of the department.

  • To provide general administration support as directed by management
  • Undertake any training as required to complete the tasks associated with
the job role.

  • Ensure that each patient is treated as an individual and their individual
needs are met (i.e. appropriate support is in place for their appointment,
such as interpreting support).
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