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    Service Desk Team Lead - Jarrow, United Kingdom - TechNET IT Recruitment Ltd

    TechNET IT Recruitment Ltd
    TechNET IT Recruitment Ltd Jarrow, United Kingdom

    2 weeks ago

    Default job background
    Manufacturing / Mechanical
    Description

    Service Desk Team Lead

    Salary up to £35k per annum + Bonus

    Jarrow - Hybrid working (1/6 weekends)

    TechNet is currently partnered with a leading global components manufacturer and distributor. The company is going through a growth period with a relatively green IT team that is readily expanding.

    This exciting opportunity to join a rapidly expanding company will see you lead a team of 6 on the service desk for the APAC region.

    Some of what you will be doing:

    • Managing a team of 6 providing leadership and hands-on technical support
    • Acting as incident manager as and when required and supporting the IT function.
    • Mentoring, Coaching, management support and development including performance reviews, evaluations and reporting of individual KPIs
    • Collaborate with all service desk managers to ensure one global process
    • Identify process improvement

    Skills you will need;

    • Service desk team lead experience
    • Minimum of 2 years experience in hands-on technical support
    • Experience in managing the major incident process
    • Detailed experience of Employee line management
    • Expert knowledge of the Microsoft Technology stack
    • Experience working in an ITIL environment
    • Strong Leadership skills

    Please get in touch for more information


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