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    Medical Secretary - Mexborough, United Kingdom - Crown Street Surgery

    Crown Street Surgery
    Crown Street Surgery Mexborough, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    We are a GPPractice based in Swinton, South Yorkshire and we are looking to recruit anenthusiastic person to provide additional support to our medical secretarialteam. The role has some associated duties including clinical coding. We are a teaching GP practice with over 9,400patients and a team of enthusiastic, multi-disciplinary and friendly staff. Weare looking for an employee with initiative, a strong drive to get things doneand above all a Team player.

    We are lookingfor someone with excellent communication skills as well a very high level ofcomputer literacy skills, a compassionate and friendly nature, and an aptitudefor great customer service. You will have the ability to work in a demandingenvironment and be committed to offering the best possible care to patients andexcellent support to our clinical team.

    This is anexciting time to be joining the practice as it undertakes improvements instreamlining back-office support services so that we are the best that we canpossibly be for our patients and staff alike.

    Main duties of the job

    The main duties of the role are:

  • Typing of all referral letters, reports via digital dictation
  • Monitoring & booking of Choose & Book (ERS), e-Referrals and Advice & Guidance
  • Liaising with other Health Care Professionals and patients
  • General IT - using templates within the system and sending emails
  • Clinical coding of medical records and incoming letters

    • About us

    Crown Street Surgery is an established GP practice based in Swinton. We are a friendly motivated team who deliver a high standard of care to all our patients. We are a SystmOne practice and have approximately 9,400 patients.

    We are part of Wentworth 1 PCN and work collaboratively with other neighbouring surgeries to offer additional services to our patients.

    Job description

    Job responsibilities

    JobDescription

    Mustbe able to provide an efficient audio, copy typing and word processing servicefor GPs and health professionals as required. This includes thetyping of letters, reports, patient referrals in an accurate and qualitymanner using Lexacom software. Managing choose & book to make appointments, bookings andadmissions as required including e-referrals and monitoring Advice & Guidance.

    Mainduties of the job

    Essential- audio typing experience, good knowledge of Microsoft software and experienceof working in a GP practice.

    Desirable- SystmOne experience and medical terminology

    Overviewof your organisation

    We area busy GP practice with over 9400 patients. 1 GP partner, 2 salaried GP, 3 GPLocums, 1 GP Registrar, 1 ACP, 2 ANP's, 3 Practice Nurses, 1 Nurse Associate, 1 HCA and aPhlebotomist.

    NHSpension scheme, 33 days annual leave inclusive of bank holidays.

    Jobsummary:

    Toprovide general secretarial support to the practice manager, doctors and healthprofessionals, involving word processing and audio typing skills with generalclerical work.

    Jobresponsibilities:

  • To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
  • To assist the practice manager with all clerical and administrative duties.
  • To make appointments, bookings and admissions as required.
  • To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
  • To retrieve medical records and assist the completion of medical/insurance records.
  • File patient records and correspondence in patient medical records.
  • To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
  • To maintain the computer clinic system in an accurate and secure manner.
  • To assist with the gathering of statistics and information when required.
  • To provide cover for members of the secretarial team during periods of sickness and annual leave.

    • Confidentiality:

  • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
  • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
  • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

    • Health& safety:

    Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the practice Health & Safetypolicy, the practice Health & Safety manual, and the practice InfectionControl policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
  • Actively reporting of health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children.

    • Equalityand diversity:

    Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

    • Personal/Professionaldevelopment:

    Thepost-holder will participate in any training programme implemented by thepractice as part of this employment, such training to include:

  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

    • Quality:

    Thepost-holder will strive to maintain quality within the practice, and will:

  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

    • Communication:

    Thepost-holder should recognize the importance of effective communication withinthe team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly

    • Contributionto the implementation of services:

    Thepost-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

    • JobType: Part-time

    Person Specification

    Experience

    Essential

  • Previous experience in General Practice / NHS environment

    • Desirable

  • Experience of working in a GP practice

    • Qualifications

    Essential

  • GCSE Grade A to C in English and Maths
  • RSA Stage 2 typing or equivalent skills
  • Previous experience as a secretary, PA or Administrator
  • Excellent IT Skills
  • Strong Administrative background
  • Excellent communication skills
  • Ability to work largely independently and without supervision
  • Ability to prioritise own workload

    • Desirable

  • Ability to use the clinical system SystmOne
  • Understanding of medical terminology
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