Print Support Executive - Ashton-Under-Lyne, United Kingdom - OT Group

OT Group
OT Group
Verified Company
Ashton-Under-Lyne, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Key responsibilities & accountabilities:


  • Ensure Stock lines are replenished in a timely fashion following CIT procedures.
  • Artwork proofs are checked for accuracy before submission to the client.
  • Manage all bespoke customer requirements and meet all Service Level Agreements.
  • Monitor stocking levels and overstocked lines.
  • Manage quotations and ensure best buying.
  • Ensure all orders are processed in a timely fashion and deadlines are met. Review high value purchase orders.
  • Purchase order/Sales order progress.
  • Take on customer requests for non received goods and follow escalation processes with warehouse and suppliers.
  • Follow month end procedures to ensure all non stocked lines are invoiced, all charges are raised, backorders are monitored for accounts that are assigned to you.
In addition;

  • Implement new print business with the Sales/on boarding new customers as required
  • Identify areas for improvement in both new and existing accounts
  • Manage margins of both new and existing print business to meet the minimum requirement
  • Ensure all standards and procedures are met
  • Challenge margins with the Sales Team as necessary or escalate if needed
  • Must have the ability to manage and prioritise own workload to meet existing schedules and tight deadlines
  • Implement the new Print Software
  • Undertake all activities in line with Company Health, Safety, and Environmental policies and procedures and participate in the development of a safe and healthy workplace.

Skills & Knowledge

  • Attention to detail and be totally service oriented and understand the "customer experience".
  • Ability to identify key areas for improvement and implement strategic plans.
  • Effective communication and motivational skills.
  • Confident telephone manner.
  • Strong excel skills.

Qualifications or equivalent experience

  • Previous Print Customer Service Centre experience.
  • Knowledge of Print Processes.
  • Experience in all aspects of a Print Order from taking an enquiry to delivery and Customer Service experience for all parts of the process.
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Based: Ashton-Under
  • Lyne/Orpington:
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Salary: D


OE:
- ** Department: Print
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