Call Centre Agent - Belfast, United Kingdom - Switch Advisor Ltd

Switch Advisor Ltd

Verified Company

Belfast, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Join Our Team as a

Call Center Agent:
Where Ambition, Drive, Teamwork, and Competition Thrive in Belfast

Are you a passionate, driven, and competitive individual who thrives in a team-oriented environment? We are looking for top-notch Call Center Agents to join our dynamic team and elevate our customer service to new heights.

About Us:

We pride ourselves on delivering exceptional customer experiences through our state-of-the-art call center. We're currently seeking motivated and driven individuals to join our team as Call Center Agents.

Position Overview:

As a Call Center Agent at Switch Advisor, you will be the first point of contact for our valued customers.

You will have the opportunity to make a real difference by providing top-notch service, resolving inquiries, and ensuring every customer interaction leaves a positive impression.

Key Responsibilities:

Handle incoming calls professionally and efficiently.
Assist customers with product inquiries, orders, billing, and technical issues.
Troubleshoot problems and provide accurate information and solutions.
Maintain a high level of product knowledge to effectively address customer needs.
Meet and exceed customer service and performance goals.
Document and update customer records accurately in our CRM system.
Collaborate with team members and other departments to resolve complex issues.

Skills: