- General administrative duties, including: Photocopying, filing, processing of incoming and outgoing correspondence, word processing/data input as and when required.
- Deal with telephone and personal visit enquiries regarding accommodation from students, landlords and other interested parties.
- Assisting in the maintenance of manual and computerised records – students and landlords.
- Check study bedrooms and communal areas prior to the arrival of guests ensuring that the required cleaning standards have been met and overall that the accommodation is presented to a high standard and that windows and doors have been locked.
- Provide assistance to the Accommodation Services Manager and Deputy Accommodation Services Manager when required.
- Provide office cover in the absence of the Accommodation Officer, and / or Halls Reception cover at Cyncoed or Plas Gwyn campuses occasionally as and when required.
- A working knowledge of IT systems including Word processing, Access database, and Excel Spreadsheets.
- Experience of working in a customer orientated environment.
- Experience of working in an administrative environment and with administrative systems.
- Good interpersonal and communication skills, both oral and written.
- Ability to deal with sensitive situations and be able to calm a difficult situation or customer.
- Good organisational skills and ability to prioritise workload.
- Annual leave of 25 days, rising to 30 days after 1 years' service, plus 12 bank holiday / concessionary days (pro rata if part time).
- Membership of the Local Government Pension Scheme with generous contributions.
- Excellent family friendly policies.
- Award winning sports and fitness facilities with subsidised membership, plus subsidised physiotherapy/complementary therapy/sports massage.
- Access to all library facilities.
- Salary sacrifice schemes including cycle to work.
- Free family access to our independent specialist wellbeing support provider, Health Assured.
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Summer Accommodation and Halls Assistant in Cardiff - Cardiff Metropolitan University
Description
Located in an exciting, modern European capital city, Cardiff Metropolitan University is a global university. We are continually investing in our students' future and provide education and training opportunities that are accessible, flexible and of the highest quality. The university has been integral to the City of Cardiff since 1865 and we pride ourselves on being a strong, sustainable and student-centered university, focused on the economic, social and cultural wellbeing of Cardiff and southeast Wales; promoting student employability, applied research and knowledge transfer. People are at the heart of everything we do. We are a diverse team working and changing together to deliver outstanding services and a great student experience across the University.
The opportunity
As the Summer Accommodation Services Assistant you will assist the Halls Manager and Accommodation Office in the efficient and professional operation of the Department and provide an excellent Student Experience.
You will be an enthusiastic and friendly professional with excellent communication and interpersonal skills coupled with a commitment to providing an excellent student experience.
What you'll do – key duties
What you'll bring – essential experience & strengths
Why join Cardiff Metropolitan University?
In 2020, the University was named The Sunday Times 'Welsh University of the Year 2021'; in 2021 it became the Times Higher Education 'UK and Ireland University of the Year 2022'; and in 2022 it was ranked the top university in the UK in the People and Planet Green League.
In addition, the University offers highly competitive terms and conditions including:
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