Trainee Client Manager – Aviation - Norwich, United Kingdom - Marsh

Description

Marsh Specialty – Marsh – Norwich

With offices in more than 130 countries, Marsh is the world's leading insurance broker and risk advisor. We provide industry-focused brokerage, consulting, and claims advocacy services, leveraging data, technology, and analytics to help reduce our clients' total cost of risk.

The Aviation & Aerospace Specialty Practice combines a deep understanding of our clients and their industries with unparalleled product knowledge, market access and experience in specialty insurance.

Product Lines Teams include General Aviation, Aerospace, Airlines and Accident & Health.

The role: Trainee Client Manager – Marsh Aviation & Aerospace Practice

We have a fantastic opportunity for an enthusiastic individual to kick start a career in Financial Services by joining the high-performing Aviation & Aerospace team who work within a highly skilled Practice that specialises in managing a portfolio of global Aviation & Aerospace clients.

This will include the funding and support to complete the Certificate in Insurance (CertCII) qualification and further study to Diploma and Advance Diploma if desired.

What can you expect:

• As a Client Manager (CM), you'll be responsible for providing intimate support to both the Client Executive (CE) and Broker in the management of the placement process for new business and renewals.
• You'll support Practice colleagues in both Norwich & London to provide an excellent and compliant client experience.
• You will be aligned with one Aviation Product Line Client Manager sub-team but support the wider CM team.

What you will be rewarded with:

• We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
• Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
• Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive 100% of your normal salary.

We will rely on you to:

*Full training will be provided.

• Work closely with CE, Broker and Advisory teams to support client retention and new business production.
• Build effective relationships with our Operations colleagues (Technical Service and Invoicing (TS&I) - invoicing & submissions, Fiduciary - accounts and Claims.
• Manage and prioritise workload to meet deadlines while maintaining high standards and integrity of service to Marsh local & global offices and external clients.
• Arrange Client Onboarding activities* to ensure due diligence.
• Prepare Contract documentation* to support the placing of insurance contracts using the appropriate systems.
• Conduct Quality Checking* at various key stages of both Renewal and New Business journeys, ensuring clean and timely hand over to the next step.
• Resolve and manage Queries* from CEs, PS, Fiduciary and Underwriters to ensure clarity to all and allow prompt and correct invoicing for and settlement of payments to/from Clients, Underwriters and Third Parties.
• Ensure procedural compliance* and follow, as well as promote, Best Practice alongside Marsh's Client First Principles*.
• Assist with collating and reviewing data* with a focus on maintaining (and aiming for continuous improvement of) various client service and legal Key Performance Indicators and Service Level Agreements.
• Have a willingness to share ideas, knowledge and experiences.
• Be a team player with an enthusiasm to help others.
  

What you need to have:

• Level 3 qualifications (A-Level, T-Level or BTEC) or Level 2 qualifications (GCSE Grades 9-4 or equivalent) with work experience
• Good written & verbal communication skills
• Strong attention to detail and general administrative & organisational skills
• An interest in and find enjoyment from solving problems and developing effective process
• Good numeracy skills to work with premium calculations
• Enthusiasm and engagement in your own learning & development and in growing professionally
• Good IT skills with confidence to develop skills in new systems and applications quickly
• Keen interest to work in a diverse and collaborative environment

What makes you stand out:

• Some experience / exposure of working within insurance, however this is not essential

Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit , follow us on LinkedIn and Twitter.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.