- As a Client Manager (CM), you'll be responsible for providing intimate support to both the Client Executive (CE) and Broker in the management of the placement process for new business and renewals.
- You'll support Practice colleagues in both Norwich & London to provide an excellent and compliant client experience.
- You will be aligned with one Aviation Product Line Client Manager sub-team but support the wider CM team.
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, up to 4 days flexible bank holidays, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive % of your normal salary.
- Work closely with CE, Broker and Advisory teams to support client retention and new business production.
- Build effective relationships with our Operations colleagues (Technical Service and Invoicing (TS&I) - invoicing & submissions, Fiduciary - accounts and Claims.
- Manage and prioritise workload to meet deadlines while maintaining high standards and integrity of service to Marsh local & global offices and external clients.
- Arrange Client Onboarding activities* to ensure due diligence.
- Prepare Contract documentation* to support the placing of insurance contracts using the appropriate systems.
- Conduct Quality Checking* at various key stages of both Renewal and New Business journeys, ensuring clean and timely hand over to the next step.
- Resolve and manage Queries* from CEs, PS, Fiduciary and Underwriters to ensure clarity to all and allow prompt and correct invoicing for and settlement of payments to/from Clients, Underwriters and Third Parties.
- Ensure procedural compliance* and follow, as well as promote, Best Practice alongside Marsh's Client First Principles*.
- Assist with collating and reviewing data* with a focus on maintaining (and aiming for continuous improvement of) various client service and legal Key Performance Indicators and Service Level Agreements.
- Have a willingness to share ideas, knowledge and experiences.
- Be a team player with an enthusiasm to help others.
- Level 3 qualifications (A-Level, T-Level or BTEC) or Level 2 qualifications (GCSE Grades 9-4 or equivalent) with work experience
- Good written & verbal communication skills
- Strong attention to detail and general administrative & organisational skills
- An interest in and find enjoyment from solving problems and developing effective process
- Good numeracy skills to work with premium calculations
- Enthusiasm and engagement in your own learning & development and in growing professionally
- Good IT skills with confidence to develop skills in new systems and applications quickly
- Keen interest to work in a diverse and collaborative environment
- Some experience / exposure of working within insurance, however this is not essential
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Trainee Client Manager – Marsh Aviation - Norwich, United Kingdom - Marsh McLennan Companies
Description
Description:
Marsh Specialty – Marsh – Norwich
With offices in more than countries, Marsh is the world's leading insurance broker and risk advisor. We provide industry-focused brokerage, consulting, and claims advocacy services, leveraging data, technology, and analytics to help reduce our clients' total cost of risk.
The Aviation & Aerospace Specialty Practice combines a deep understanding of our clients and their industries with unparalleled product knowledge, market access and experience in specialty insurance.
Product Lines Teams include General Aviation, Aerospace, Airlines and Accident & Health.
The role: Trainee Client Manager – Marsh Aviation & Aerospace Practice
We have a fantastic opportunity for an enthusiastic individual to kick start a career in Financial Services by joining the high-performing Aviation & Aerospace team who work within a highly skilled Practice that specialises in managing a portfolio of global Aviation & Aerospace clients.
This will include the funding and support to complete the Certificate in Insurance (CertCII) qualification and further study to Diploma and Advance Diploma if desired.
What can you expect:
What you will be rewarded with:
We will rely on you to:
What you need to have:
What makes you stand out:
