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Front of House Shift Leader - Dumfries, United Kingdom - The Crichton Trust

The Crichton Trust

Verified Company

Dumfries, United Kingdom

1 month ago

Posted by:

Tom O´Connor

beBee Recruiter

Job Purpose:

At the Crichton Trust we pride ourselves on offering a fabulous range of service in a multi-venue operation.

You will work as part of a wider team to ensure all front of house services are set up and delivered to a high standard.

MAIN DUTIES:

Ensure the front of house staff and kitchen staff are briefed daily on what's happening, bookings in diary, menu items, event details
Meeting and greeting customers and providing a warm welcome
Ensuring the shift runs seamlessly and all customers are attended to
Understanding ingredients and answering questions on allergens
Ensuring all Front of house areas are kept tidy and clean at all times during service
Directing the staff as required to ensure they have all the relevant information prior to service, and to provide corrective training and guidance to the team
To participate in staff training sessions
Dealing with Customer complaints and ensuring the management team are aware of any service issues
To cash up the EPOS system, in line with company procedures, alerting the management team of any issues
To ensure the close up procedure is followed and that the building is left secure.
To receive deliveries of food and beverage items ensuring they are checked against delivery notes and store in the appropriate place
To be aware of the wastage and ensure any items of wastage or transfers between venues are recorded
To ensure all Health and Safety regulations are adhered to and any Health and Safety issues are reported to the management or maintenance teams.
To follow and ensure all bar are run in accordance with local licensing objectives
Be willing to work in other venues operated by the Crichton Trust

Person Specification

Be outgoing, friendly and professional
Able to multi task and work under pressure in a faced paced environment
Years experience in a supervisory role preferred
Have an eye for attention to detail in every task undertaken
Be organised and be able to follow instructions
Be customer focused
Be able to work on own initiative when required to do so and work as part of a wider team

Job Specification