Customer Support Advisor - Edinburgh, United Kingdom - Edinburgh Airport Limited

Edinburgh Airport Limited
Edinburgh Airport Limited
Verified Company
Edinburgh, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Role overview


Reporting to the Customer Support Team Leader, the Customer Support Advisor connects with customers wherever they want to be met and ensures that their queries, compliments, complaints, and feedback are heard.

The aim is to have good conversations that convert into great experiences.


As a Customer Support Advisor, you will be responsible for feeding the voice of the customer back to the relevant stakeholders.

You will be responsible for 1-2 areas of expertise and will assist the measure of customer satisfaction and shape continuous improvement strategies.

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