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Weybridge

    Assistant Director - Weybridge, United Kingdom - Surrey County Council

    Surrey County Council
    Surrey County Council Weybridge, United Kingdom

    4 weeks ago

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    Description

    Description

    Rewards and Benefits
    • 26 days' holiday (prorated for part-time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
    • Option to buy up to 10 days of additional annual leave
    • An extensive Employee Assistance Programme (EAP) to support health and wellbeing
    • Up to 5 days of carer's leave per year
    • Paternity, adoption and dependants leave
    • A generous local government salary-related pension
    • Lifestyle discounts including gym, travel, shopping and many more
    • 2 paid volunteering days plus 1 team volunteering day per year
    • Learning and development hub where you can access a wealth of resources
      • Hello, can we help you? Are you a seasoned customer experience leader with the passion, drive, and determination to transform how the County Council engages with and supports its customers? Are you looking for your next challenge, and we mean a significant one? We have a large customer base with over 1.2 million people living in our county. We are seeking someone who can match our ambition, energy, and drive for excellence in all customer interactions and not just assisting them; we aim to delight them. Perhaps you are the individual who can assist us? We are embarking on an exciting Transformation Programme to enhance customer service quality through a model focusing on self-support, effective first-line support, and specialized expertise. We require a unique individual to lead this collaborative journey across all Council areas to create an inclusive customer hub that aligns systems, workflows, and culture for exceptional customer support. We're searching for someone who can unleash our workforce's potential and drive continuous improvement, innovation, and forward-thinking to shape a delightful customer journey.What you'll be delivering: Strategic leadership and operational excellence
      • Lead the efforts in establishing our Customer Service Hub, engaging and uniting the workforce to co-design initiatives and refine systems for self-service while strengthening personalized support
      • Balance transformation with operational strength, navigating through change smoothly to ensure uninterrupted service delivery
      • Show your empathy and dedication to diversity proudly, guaranteeing that every customer feels acknowledged, heard, and respected
      Enhancing efficiency
      • Pioneer the development of services tailored to customer requirements, utilizing automation and technology to stay ahead of the competition
      • Promote inclusivity, creating paths to support that are accessible to all without leaving any customer behind
      Culture and engagement
      • Cultivate a dynamic environment where each team member feels appreciated, heard, and inspired to deliver their best
      • Infuse each interaction with trust, confidence, and delight, leaving a memorable positive impact on our customers
      Continuous improvement
      • Form partnerships with stakeholders to identify synergies and generate impact that resonates throughout the organization and with our partners
      • Set the example, inspiring a culture of cooperation, innovation, and development among your team
      You'll lead this effort alongside a team passionate about our work and customers. We acknowledge this is a challenging task, not for the faint-hearted. Change can be difficult for all stakeholders - customers, partners, and our workforce. Hence, we need someone who is ready for this challenge and equally dedicated to the outcomes as we are.What we believe you'll need to excel in this role
      • You must demonstrate a stellar track record of driving transformation in a large, complex customer experience setting across various sectors and organizations
      • You should be an outstanding, dynamic leader capable of engaging, motivating, and fostering excellence in the teams under your guidance
      • You should champion compassion, diversity, and inclusion for both your team members and our customers
        • What do you think - Can we help you? Connect with us to learn more about our aspirations and assess if they align with yours. It's a fantastic opportunity to make a great impression with our Strategic Director, Liz, who is leading this initiative and is eager to share her passion and vision for what we aim to achieve. Please contact Liz Mills for any inquiries related to the role. This could involve discussions on flexible work requests, transferable skills, or any employment obstacles. The job listing closes at 23:59 on 9th June, with interviews scheduled for the end of June. We anticipate receiving your application soon.

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