Staff Bank Booking Coordinator - London, United Kingdom - Your World Healthcare

Your World Healthcare
Your World Healthcare
Verified Company
London, United Kingdom

4 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Staff Bank Booking Coordinator

Location:
Denmark Hill


Parking:
Not Specified


Job Type:
Temporary


Duration of booking:
Expected to last up to three months with possible extension


Proposed start date:

ASAP

Sector:
Healthcare


Base:
Hospital

Band: 3


Pay Rates:
£13.45 paye inclusive of holiday pay


Working Days and Hours:
Mixture of the below shifts 5 out of 7 days per week (total 37.

5hrs per week):

  • Mon-Fri: 7am3pm, 8am4pm, 9am5pm, 10am6pm, 1pm9pm
  • Sat, Sun &
Bank Holidays: 9am-5pm


Hybrid:

Weekends, Bank holidays and 1-9pm shifts would be working from home, while the other weekday shifts would be on site in our Demark Hill office.


Job Summary


The post holder will provide and co-ordinate a professional, responsive and customer focused Temporary Staffing booking service, ensuring delivery in accordance with Service Level Agreements.

To cover short and long term bookings for bank workers and agencystaff across all our sites.


Duties

  • To maintain a customerfocused attitude towards duties and responsibilities, to ensure that the needs of the Trust are identified and met.
  • Responsible for communicating with external providers and internal managers to fill temporary staff requests.
  • Take part in the working rota which ensures the Temporary Staffing Service is manned 7 days 07:0021:00 as required and in periods of sickness/holidays/vacancies.
  • To maximise staff bookings by accurate data entry of availability and bookings along with updating associated records to ensure an accurate standby list is maintained.
  • To liaise with the key members of staff across the Trust on a daily basis to update them of the Temporary Staffing Coverage.
  • To maintain the Staff Bank databases, ensuring accuracy and confidentiality at all times, in line with the Data Protection Act.
  • To maintain a flexible attitude towards duties and responsibilities, to ensure the efficient working of the team as well as working on own initiative.
  • Ensuring all problems/complaints are handled appropriately and politely or forwarded on as appropriate both in and out of office hours.
  • Developing and maintaining good communication links and working relationships with workers and the Trust.
  • Review all outstanding shifts on a daily basis and communicate within the team to prioritise key areas as well as taking responsibility for identifying high demand areas and facilitate effective communication and processes to address this.
  • Ensuring responses to requests for staff and enquiries are managed in an appropriate time period to fill bookings as quickly as possible.
  • Employees must be aware of the responsibility placed on them under the Health and Safety at Work Act to ensure that agreed safety procedures are carried out to maintain a safe environment for employees and visitors.
  • To be aware of the company's Equal Opportunities Policy and to ensure that procedures are being followed.
  • To carry out any other duties appropriate to the post.

Skills

  • Educated to GCSE or NVQ level 3 or equivalent experience.
  • Experience working within a customer focused office environment in a large, complex organisation.
  • Excellent verbal and written communication skills.
  • Able to deal sensitively with complex HR queries.
  • IT literate
  • Good organisational skills
  • Outstanding customer focus
  • Knowledge of payroll processes.
  • Understanding of equality and diversity issues.
  • Good understanding of data protection issues and confidentiality.
  • Able to meet operational deadlines within changing organisational priorities.
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