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Service Administrator - Newark-on-Trent, United Kingdom - Newgate (Newark)

Newgate (Newark)

Verified Company

Newark-on-Trent, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

The Service Administrator will be reporting directly to the Service Manager, in our busy Services team. We are looking for a positive, adaptable individual who enjoys working under pressure.

The role is to support customers and coordinate our engineers to ensure service requests are handled in a professional and timely manner.

Job duties and responsibilities

Responding to incoming customer service requests.
Processing and logging onto our systems
Ensure project file are kept up to date
Resolving any queries and complaints in a friendly and professional manner
Allocating engineers to jobs ensuring that: customer deadlines are met, engineers are fully utilised (within Working Time Regulations), geography is considered when planning routes to limit travelling times
Preparing customer quotes
Liaising with colleagues in Finance to resolve invoicing queries

You must be able to demonstrate

Proven scheduling capability, ideally in a similar environment
Clear communication style with the ability to coordinate others
Ability to build longlasting customer relationships
Customer service skills including complaint resolutions
Good geographical knowledge of the UK
A good standard of literacy and numeracy
Be able to work with mínimal supervision and to specific deadlines
Demonstrate ability to plan, organise and prioritise work (for yourself and in support of team members)
Neat and methodical
Good computer knowledge (Microsoft office, Excel etc.)

Newgate Ltd based in Newark was established in 1984 and has built an outstanding reputation for providing quality bespoke security solutions including gates, barriers, road blockers and access control systems.

We provide an end-to-end service to our customers - with the capability to design, fabricate, install, service and repair equipment throughout the UK.

Schedule: