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Canterbury

    Assistant Administrator - Canterbury, United Kingdom - East Kent Hospitals University NHS Foundation Trust

    East Kent Hospitals University NHS Foundation Trust
    East Kent Hospitals University NHS Foundation Trust Canterbury, United Kingdom

    3 weeks ago

    Default job background
    Permanent
    Description

    Job summary

    Our Patient Service Centre team are recruiting now

    The Outpatient Service Team is a hard-working Team who are highly motivated and effective, as a large Trust we have Services at 6 of the sites and we provide key services within the patient pathway for Outpatient and in-patient activity. We work hard as a Team to continually ensure that patient care is at the forefront of our service. We are a professional and diverse team with different experiences and challenges and recognise that both professional and pastoral care for our teams is a priority.

    We offer a full package of benefits, including a car lease scheme; on-site childcare; generous annual leave in line with NHS terms and conditions; high street and public transport discounts; a 24/7 staff support service - and the little things that make life easier, like on-site Amazon lockers and fresh fruit and veg stalls.

    Previous applicants need not apply

    Main duties of the job

    The Outpatient Assistant Administrator role is responsible for providing an efficient and streamlined administrative service to patients and customers of East Kent Hospitals University Foundation Trust. This role involves registering the GP referrals as they come in from the GP, Booking the first appointment with the patient speaking to patients with a positive, friendly, helpful attitude, making the first point of contact an excellent patient experience ready for when they attend for their Hospital Outpatients appointment.

    Recording of accurate and timely data is a vital part of this role and will support the delivery of National and Trust targets and also ensure appropriate remuneration of work undertaken in the Outpatient Department. Answering calls in a timely manner whilst remaining professional and supportive to the nature of the call, trying our best to ensure we can answer all patient queries, this could be from cancelling an appointment or rescheduling an appointment. Currently we have a variety of appointments from Face to Face attending in person at the hospital,

    The post holder will be required to work across many IT systems to complete tasks. Two week wait team who deal with urgent appointments for patients to be seen within 2 weeks. Pre-reg team who deal with the referrals as they come in from the GP's and register them on the system.

    About us

    We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people.

    If you are passionate about people, you're the perfect fit for us as a health professional.

    Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference'.

    Please note that if you require a

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