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Digital Performance Analyst
2 weeks ago
Nigel Frank International Manchester, United Kingdom**Digital Performance Analyst - Manchester** · Are you a talented Digital Performance Analyst looking for a new and exciting opportunity to work for a growing company? My client is putting a focus on their Business Intelligence and Cloud Technologies. My client is a Large consult ...
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Performance Marketing Analyst
2 weeks ago
The Candidate Ltd Manchester, United Kingdom**Performance Marketing Analyst - Ecommerce - Manchester - £40,000** · As a Performance Marketing Analyst you will be responsible for championing the analysis of marketing data across channels such as SEO, PPC, Affiliates, Display & Paid Social. You will work to deepen the unders ...
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Performance Marketing Analyst
1 week ago
Harnham Manchester, United Kingdom**Performance Marketing Analyst** · **Travel Company** · **Manchester - two days per week in the office** · **£450-£500 per day (outside IR35)** · A fantastic online travel company is searching for a Performance Marketing Analyst to join their analytics team this side of Christma ...
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Digital Services Performance Analyst
3 weeks ago
Nigel Frank International Manchester, United KingdomA growing software consultancy are looking for an experienced Google Analytics professional to join their team, where you'll be responsible for using Google Analytics to analyse the performance of digital services being delivered for their clients. · Please note that this role is ...
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Performance Analyst
1 week ago
TalkTalk Manchester, United KingdomWe are looking for a part time Performance Improvement Analyst who can work Mondays and Tuesdays. · As a Performance Improvement Analyst, you will be responsible for identifying opportunities to improve TalkTalk's operational performance and ensure we remain complaint across all ...
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Performance Analyst
20 hours ago
TalkTalk Manchester, United KingdomJob Description We are looking for a part time Performance Improvement Analyst who can work Mondays and Tuesdays. · As a Performance Improvement Analyst, you will be responsible for identifying opportunities to improve TalkTalk's operational performance and ensure we remain comp ...
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Performance Analyst
1 week ago
First Central Services Manchester, United Kingdom £29,000 - £35,000Location: Haywards Heath or Manchester Salary: £29,000 - £35,000 per year depending on experience Department: Customer & Operations · We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the thing ...
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Performance Analyst
1 week ago
First Central Services Manchester, United Kingdom £30,000 - £35,000Location: Haywards Heath or Manchester Salary: £30,000 - £35,000 per year dependant on experience Department: Customer & Operations · We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. We protect the thing ...
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Performance Improvement Analyst
1 week ago
TalkTalk Manchester, United KingdomJob Description · We are looking for a part time Performance Improvement Analyst who can work Mondays and Tuesdays. · As a Performance Improvement Analyst, you will be responsible for identifying opportunities to improve TalkTalk's operational performance and ensure we remain com ...
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Performance Improvement Analyst
6 days ago
TalkTalk manchester, United KingdomWe are looking for a part time Performance Improvement Analyst who can work Mondays and Tuesdays. · As a Performance Improvement Analyst, you will be responsible for identifying opportunities to improve TalkTalk's operational performance and ensure we remain complaint across all ...
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Performance Improvement Analyst
1 week ago
TalkTalk Manchester, United KingdomWe are looking for a part time Performance Improvement Analyst who can work Mondays and Tuesdays. · Make your application after reading the following skill and qualification requirements for this position. · As a Performance Improvement Analyst, you will be responsible for identi ...
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Product Performance Analyst
1 week ago
IGT Manchester, United KingdomJob DescriptionProduct Performance Analyst · Location: London or Manchester · Are you ready to be part of a global gaming phenomenon? IGT is on the lookout for diverse, dynamic individuals across generations to revolutionize the gaming industry. If you're a tech-savvy, critical t ...
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Performance Improvement Analyst
1 week ago
TalkTalk Manchester, United KingdomWe are looking for a part time Performance Improvement Analyst who can work Mondays and Tuesdays. · Apply below after reading through all the details and supporting information regarding this job opportunity. · As a Performance Improvement Analyst, you will be responsible for ide ...
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Product Performance Analyst
1 week ago
IGT Manchester, United KingdomProduct Performance Analyst · Ensure you read the information regarding this opportunity thoroughly before making an application. · Location: London or Manchester · Are you ready to be part of a global gaming phenomenon? IGT is on the lookout for diverse, dynamic individuals acro ...
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Digital Performance Analysts
2 weeks ago
Department of Work & Pensions Greater Manchester, United KingdomDigital Performance Analyst: 97% pension contributions, hybrid working and flexible working hours. · Digital with Purpose. · DWP is the UK's largest government department. We help people into work and make payments worth over 195bn a year to support some of the most vulnerable ...
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Performance Improvement Analyst
1 week ago
TalkTalk Manchester, United KingdomWe are looking for a part time Performance Improvement Analyst who can work Mondays and Tuesdays.As a Performance Improvement Analyst, you will be responsible for identifying opportunities to improve TalkTalk's operational performance and ensure we remain complaint across all pro ...
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Analyst - Content Performance
1 week ago
Redefined Ltd Manchester, United Kingdom £50,000 - £55,000Group Technology · 12 months FTC | Full Time · Media City, Manchester | Hybrid · Shaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital s ...
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Performance and BI Analyst
3 weeks ago
First Central Services Manchester, United KingdomHaywards Heath or Manchester Salary: £29,000 - £35,000 per year depending on experience Department: Customer & Operations · We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our o ...
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Analyst - Content Performance
1 week ago
ITV Manchester, United KingdomShaping culture is in the DNA of ITV. So, it's not surprising that you'll find us in every home in the UK, our productions are famous all over the world and we're at the forefront of the digital streaming revolution. · When you join us, you enter a fun working environment. With ...
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Performance Improvement Analyst
2 weeks ago
FirstGroup plc Manchester, United Kingdom Full timeDo you have drive, enthusiasm and a passion to help take the North further? If yes, then come and be part of our amazing team here at TransPennine Express. · Who are we? · We are an intercity train company connecting people and communities across our cities and major towns in the ...
Performance Analysts - Manchester, United Kingdom - First Central Services
Description
We're First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills built on data expertise; But, it's the people inside and outside our business that power us. They make us stand out, help us succeed.Do you have a passion for data and advanced knowledge of Microsoft Excel ? Do you come from a contact centre background and looking for your next step? We're looking for a Performance Analyst to join our Performance team in either our Salford Quays, Manchester or Haywards Heath, West Sussex offices.
In this role you'll utilise data and insights to drive performance in our operating teams. This will cover a wide range of key deliverables such as customer centricity, productivity, quality and cost.We're all about people and we're passionate about continuous improvement, so you'll support the Performance Analysis Manager (PAM) with regular reporting and action planning to continually progress our methods and team knowledge.
Contact Centre Experience – ideally in a Sales, Service or Renewals environmentStrong Data Analysis and interpretation skills
Advanced Microsoft Excel knowledge
Working closely with our operational teams to develop and deliver data led performance discussion and tracking, aligned to individual and department wide objectives
Utilise numerous data sources to develop deep insights into operational performance across the balanced scorecard and regular reporting against KPIs/SLAs
Support the PAM with delivery of clear frontline performance metrics aligned to business targets and objectives
Analysis of performance trends to identify performance variation, opportunities and risks
Present and visualise analysis so that it can be clearly understood and adds value to the business
Support the PAM in sessions with operational managers to highlight risks and opportunities, identify actions and track progress (Plan, Do, Check, Act)
Work with the operational teams to make recommendations to drive step changes in performance, following this through to delivery
Support the PAM with month and quarter end performance reporting and commentaries
Support the PAM in completing mid and end of year appraisal analysis and performance distributions
Support the wider Performance team as appropriate, leveraging skills and capabilities to respond to business needs
Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times
Proven experience of data mining, transformation, synthesis and reporting
Proven experience of using data and insights to drive operational performance
Excellent knowledge of motor sales and claims processes, and awareness of the key levers for cost, quality, time and effort
Experience of using data and insights to lead performance discussions and formulating recommendations for improvement
Understanding of Service Level Agreements and Key Performance Indicators (KPIs)
Understanding of variation analysis to isolate cohorts of differing performance
Advanced level use of MS Office applications
Ability to present and visualise data to a high quality and adapt for wide range of audience
Problem solving skills and ability to think creatively to overcome data challenges
Ability to communicate risks and issues at all levels of the organisation
Champions the recognition of great performance
A flexible approach and positive attitude
Speaks with facts and data, not opinion
We're happy to discuss flexible working during the recruitment process.
As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.
Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and moreFlexible Bank Holidays
Eight flexible bank holidays; Electric Car Scheme
Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
Flexible Working
We're flexible; most roles let you mix office and home working.
