Customer Service Advisor - Tamworth, United Kingdom - Movianto

Movianto

Verified Company

Tamworth, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Customer Service Advisor

Location:
Tamworth

Contract type:
Full time, Permanent

Salary £

Role overview

Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers or clients with time critical constraints or consulting with various departments to investigate queries, you will be the difference between theircustomer/client experience being just average or an exceptional one.

Key Accountabilities:

Investigate and resolve customer service queries. For example
Confirming orders
Delivery ETAs
Late deliveries
Collections
Order cancellations and amendments
Back orders
Delivery discrepancies
Liaise with Transport and Suppliers to investigate queries identifying preventative and corrective actions if required
Record and process collections and liaise with the client/customer as required.
Log and process client/customer incidents in line with the incident's procedure
Maintain administration, filing and strive towards specific KPI's
Attend (when required) internal and external conference calls
Be a key driver and participate in process improvement projects
Ensure all applicable company quality procedures are always followed
You may be required to support other areas of the business, so flexibility is a must.

Expertise & Experience

Previous customer service experience
Exceptional verbal communication skills both verbally and written
A professional and courteous telephone manner
Competent in the use of Microsoft packages with a good level of computer skills
Ability to work under pressure
Able to work as a team or individually
Excellent organisational skills with the ability to prioritise workload
A keen eye for attention to detail
Accuracy and data entry skills

Our Values

Quality we get it right first time and always strive to improve
Client Centric we put our clients at the heart of everything we do. We look at our business through their eyes and try to preempt their needs.
Integrity we are honest, open and ethical in all of our activities and interactions with our coworkers and clients.
Innovation we celebrate innovation and entrepreneurial spirit. We always seek out new solutions.
Joy we make this a priority internally in our organization and with our interactions with each other, we celebrate our success and don't stress over the small things.

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