- Educated to A level or equivalent
- High level of numeracy and literacy
- Educated to degree level or equivalent
- Excellent working knowledge of MS Word, Excel, Outlook and the Internet.
- Working knowledge of and ability to develop, administer and maintain a fundraising database
- Experience of Direct Marketing administrative processes.
- Working Knowledge of Raisers Edge
- Experience of using databases to reporting level
- Substantial experience of data entry including financial data
- Experience of handling confidential information Experience of dealing directly with customers/client
- Experience in the charity sector.
- Research experience
- Excellent interpersonal skills
- Ability to use own initiative
- Able to plan and organise a varied and busy workload, including handling conflicting priorities and meeting deadlines.
- Excellent administrative and organisational skills.
- Ability to communicate appropriately with a wide range of people via telephone, letter, email and in person.
- Ability to work effectively alone and as part of a team
- High standards of accuracy and attention to detail
- Team-Player
- Works flexibly
- Committed to the Charity
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Service Delivery Manager, ICT - Watford, United Kingdom - West Hertfordshire Teaching Hospitals NHS Trust
Description
Job overview
At the West Herts Hospital's Charity, we are driven by the desire to make a positive difference to patient care in our hospitals. To do this we need the right people to join our charity team. We are looking for a highly organised and enthusiastic individual to join our small but dynamic team.
This new role is an exciting opportunity to be a key player, with day-to-day responsibility for providing administrative support to the Fundraising team and maintenance of the Raisers Edge database.
Main duties of the job
The role ranges from data entry and processing , to producing reports, donor correspondence and general team support. Included in the role is all the administration for the hospital lottery.
The role has the potential to make a real difference.
We are looking for someone who has excellent written and oral communication skills, is able to work competently with word, excel and databases and who would welcome the opportunity to learn and grow as an apprentice in a fundraising team.
Working for our organisation
There has never been a more exciting time to join West Hertfordshire Teaching Hospitals NHS Trust Major redevelopment works are planned as part of the New Hospital Programme. These will be most dramatic at Watford General Hospital where up to 90% of buildings will be new.
The trust has recently gained 'teaching hospital' status which reflects the dedicated work of many teams and individuals who have set the standard for delivering high quality training, learning and education at all levels of the workforce.
We are a flexible working employer
At West Herts we recognise the importance of a good work life balance and the ability to work flexibly. We are delighted to offer a variety of flexible working options for all staff. Please check out our web page for more information.
We encourage and welcome people with disabilities. If you need help, please ask.
We reserve the right to close this advert early due to the volume of applicants. Please apply as soon as possible to avoid disappointment.
If you do not hear back within 3 weeks of your application, please assume you have been unsuccessful on this occasion.
Detailed job description and main responsibilities
Ensuring that the charity's database (Raisers Edge) is kept fully up-to-date and all records are GDPR compliant.
Processing all donations and providing donors stewardship by thanking as appropriate
Responding to supporter and member enquiries.
Maintaining all the admin systems for the lottery
Processing gift aid
General admin support
Person specification
Education and qualifications
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Knowledge
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Experience
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Skills and ability
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Personal qualities
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