Jobs

    Manager, Financial Management - Manchester, United Kingdom - THC Recruitment

    THC Recruitment
    THC Recruitment Manchester, United Kingdom

    3 weeks ago

    Default job background
    Description

    Salary:
    £40k-50k plus bonus and benefits
    Transforming the car finance experience with simplicity and integrity. They are now looking for a Complaints Manager to report to the Head of Quality & Complaints.

    You will have a background in dispute resolution, preferably in a regulated setting, and be well-versed with FCA DISP regulations and complaint-handling best practices.

    As Complaints Manager, you will be a point of escalation for complex & high-value complaints where the business has exposure to monetary loss to come to a prompt resolution & mitigate any monetary loss to the company.

    You must have a strong understanding of the Supply of Goods Act 1982, Consumer Rights Act 2015, Treating Customers Fairly (TCF), Data Protection Act 1998 and the Financial Conduct Authority (FCA) guidelines.

    Managing a team of Complaints Executives supporting them with their development.
    Attend lender conference calls building relationships with key partners.

    Own the processes that sit within the Complaints team and ensure that there is clear communication across all key stakeholders.

    Inform customers of the outcome of their complaints over the phone and in writing, explaining your decision and their options.

    If appropriate, decide on the level of compensation to be awarded to customers – you will be responsible for choosing the right option.

    Summarise all evidence of investigations about customer complaints to be supplied to both customers & lenders.

    To proactively seek to improve your own skills to the benefit of the company's service through the identification of training needs with your line manager.

    Consult with internal departments, dealers, lenders, mechanical engineers etc. to obtain information to investigate a complaint thoroughly.
    Evidence of working in a complaint's role, managing complex complaints & processes
    I understand that by ticking this box and submitting this form, I consent to THC Recruitment contacting me by email or phone in order to process my enquiry


    Salary:
    £40k-50k plus bonus and benefits
    Hybrid working after training completed.

    Your role is to conduct comprehensive and robust quality checks on work completed within different departments across the company, assisting ...


    Salary:
    £40k-50k plus bonus and benefits
    You will be based in the Midlands and be offered hybrid working and an excellent salary, bonus and career opportunities


    Salary:
    £40k-50k plus bonus and benefits

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