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    Senior ICT Technician - Birmingham, United Kingdom - Birmingham City Council

    Birmingham City Council
    Birmingham City Council Birmingham, United Kingdom

    1 month ago

    Default job background
    Full time
    Description

    Job start date: 17 June 2024

    Hours per week: 36.5 all year round

    Moseley School and Sixth Form

    College Road

    Springfield

    Birmingham

    B13 9UU

    Telephone number:

    Contact email:

    Contract type: Permanent

    We have an exciting opportunity for a Senior ICT Technician to join our team.

    At Moseley, you can look forward to being part of a dynamic team who are responsive to the needs of the students, with Entry Level being delivered from Year 9, to ensure students who need it get the support to be able to access GCSE. At A-level, we have a varied and engaging choice of texts. These are adapted to the needs and interests of each cohort.

    Our perfect candidate will be:


    • be committed to providing the best possible service to the staff and governors and able to maintain confidentiality


    • be proactive, flexible, and adaptable


    • knowledge and understanding of Group Policy, Active Directory, Anti-Virus Solutions


    • experience of working in an ICT environment


    • experience using Windows Server 2012/2016/2019

    Core Purpose:


    • to manage the ICT technician and ensure that all tickets are resolved in a timely manner


    • to provide a high standard of technical support for the ICT infrastructure of Moseley School and Sixth Form through various channels and be the first point of contact for all third parties

    Line Management Responsibilities:


    • responsible for the line management and overseeing the work of the ICT Technician and in the post holders' absence provide cover for this role


    • line management will include the day-to-day supervision of the work, ensuring responsibilities are delivered as required; performance management, recruitment and selection activities for the post


    • ensure appropriate training and development is identified and provided to staff

    General Responsibilities:


    • carry out routine and ad hoc tasks, including (but not limited to) anti-virus checking and other housekeeping tasks, ensuring preventable errors do not occur


    • maintain the school's virtual and physical security systems – smooth wall, anti-virus and cloud-based services


    • management of your own ticket queue


    • to ensure efficient and effective running of day-to-day school ICT


    • in line with the school's policy, develop and maintain all of the school's ICT systems to ensure maximum availability and access and efficiency


    • liaison with third party providers as required to undertake duties


    • configure new workstations, printers, telephones etc. and install software in accordance with licenses, as well as resolving hardware fault, including the repair of ICT systems, down to modular level and occasionally component level


    • support and instruct students and staff in the use of the network, internet, and software


    • support and instruct staff in the use of audio-visual equipment


    • cover the role of the ICT Manager when required


    • support with the management of the school website in the Design and Communications Manager absence


    • monitor and enforce the School's Acceptable Use policy, liaising with the ICT Manager as required


    • update the web filtering service when requests for access are made in accordance with change management protocols


    • administration of the G-Suite environment and management for users/software for Chromebook devices


    • manage the production of ID badges, door access control, In Ventry system, printing group membership


    • management of the Digital Signage system to ensure functionality and communication for the Design and Communications Officer


    • manage the disposal of kit through the relevant disposal company to ensure no data breach through recycled equipment


    • oversee the day-to-day management of the teaching and learning systems we have in school (MS Teams, Edulink and so on)

    This post is covered by Part 7 of the Immigration Act Therefore the ability to speak fluent and spoken English is an essential requirement for this role.

    Please visit our school website recruitment page for further information regarding the role and details about our school, or contact the Recruitment Team:

    We welcome visitors to the school. Please contact us if you would like to arrange a visit.

    Interviews will be held on Friday 17 May 2024.

    This school is committed to safeguarding and promoting the welfare of children and expect all staff to share this commitment. The successful candidate will be subject to all necessary pre-employment checks, including: enhanced DBS; Childcare Disqualification (where applicable); qualifications (where applicable); medical fitness; identity and right to work.

    All applicants will be required to provide two suitable references.

    An online search will also be carried out as part of due diligence on all short-listed candidates.

    This post is not part of the City Council and the successful candidate will not hold a Birmingham City Council Contract of Employment.

    This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020. Which means that when applying for certain jobs and activities certain spent convictions and cautions are 'protected', so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.

    Further information about filtering offences can be found in the DBS filtering guide.

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