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    Architect - Data Hub - London, United Kingdom - Capita

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    Capita background
    Description

    Search by keywords and/or using the filtering options The Technical Architect is responsible for designing, developing and maintaining the technical architecture of an organisation.

    They must ensure that the architecture is in line with the organisation's business objectives and meets the needs of its users.

    They must also be able to communicate effectively with stakeholders and other technical staff to ensure that the architecture is implemented correctly.

    The primary objective for the ServiceNow Platform Architect role is to deploy, maintain and improve the ServiceNow Service Management platform used by Capita to support its external customers and internal staff.

    The role will be providing technical leadership, to lead and support the team by coaching, mentoring and driving personal and professional development and ultimately creating a high performing and engaged team.

    From delivery point of view, responsibilities include analysing the impact of new requirements, to deliver proactive IT Operations through implementation, automation, integration, and management, of primarily ITSM related toolsets and environments and will require demonstrable experience and in-depth knowledge and expertise in processes, tools, and frameworks to improve overall quality, efficiency, and experience of services being delivered.

    This is an opportunity to join the team at a time of exciting change where we are transitioning from a legacy system to ServiceNow.

    Creating and maintaining a detailed view of the existing architecture.
    Working closely with enterprise architecture team.
    Assisting in migrating configuration across instances.
    Experience working as a ServiceNow Application Architect, carrying out system maintenance and upgrades.
    Experience with ServiceNow ITSM, Service Portal, Service Catalogue, CMDB, Performance Analytics and Reporting.
    Demonstrable knowledge of Platform Integrations and data normalization.
    Excellent understanding of ServiceNow platform administration.
    About Capita Technology and Software Solutions

    Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita's colleagues, businesses and clients.

    We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita's businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.

    We're an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion.

    If you need the job description or application form in an alternative format (such as large print or audio), or if you'd like to discuss other changes or support you might need going forward, please email Iqbal at .For more information about equal opportunities and process adjustments, please visit the Capita Careers website.

    Capita is a consulting, transformation and digital services business.

    Every day we help millions of people, by delivering innovative solutions to transform and simplify the connections between businesses and customers, governments and citizens.


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