Operations Team Lead - Glasgow, United Kingdom - Utility People

Utility People

Verified Company

Glasgow, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Summary:
Are you a

good all-rounder with experience within the energy or water industry? If so, we are working with a leading energy consultancy who are expanding their team and looking for an Operations Team Lead.

This is a varied role, including managing a portfolio of key clients, acting as their energy and water specialist, but will also require you to

Key responsibilities:

Manage the workload of Account Managers, Analysts and Billing Advisors
Promote and deliver best in class customer service to all clients
Responsible for the continual improvement of delivered services
Hold responsibility for the renewal of existing SLA arrangements with client base
Be the relationship conduit between the company and their clients
Fully responsible for a portfolio of key clients act as their energy and water specialist
Cross selling / upselling of services to existing clients and networking to generate leads
Coordinate the onboarding process for new clients with the sales and delivery team
Provide management information, including performance and KPI reporting for the team
Lead internal and external stakeholder meetings as required
Mentor and develop direct reports
Prepare monthly, quarterly and annual reporting as per the agreed workplan
Identify the customer needs and coordinate actions by bringing in others within the business

Skills and experience required:

A minimum of 5 years working in the UK energy and water industry
Team management experience in a fastmoving environment
An understanding of flexible purchasing/energy basket/risk management strategies
Some experience of business development capability would be useful
Excellent presentation skills with strong proposal writing skills
Strong Microsoft Office skills, particularly word & excel.
Personable and Self motivated
Full UK Clean Driving Licence