Customer Service Advisor - Paddock Wood, United Kingdom - Alpha Wholesale

Alpha Wholesale
Alpha Wholesale
Verified Company
Paddock Wood, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Full time
Description

Job description
to support sales team with administrative tasks, telesales and provide first class customer service.

  • Answer customer enquiries and resolve issues in a timely and professional manner
  • Assist customers with product information, pricing, and order placement
  • Process customer orders accurately and efficiently onto INTACT IQ and efficiently whether originating from phone, website or at request of a colleague
  • Perform data entry tasks to update customer information in the system
  • Utilize upselling techniques to promote additional products or services
  • Maintain workflow enabling our delivery standards (SLA's) to be maintained
  • Prioritise (and process) quotes.
  • Make outbound calls to follow up sales or get feedback
  • Generate leads and pass on new business to account managers
  • Personally resolve most enquiries escalating these only as a last resort
You will be expected to carry out any other duties that may reasonably be required in line with your main duties


Experience Required:


  • Fluent in English with excellent verbal and written communication skills
  • Strong phone etiquette and active listening skills
  • Proficient in data entry and navigating computer systems
  • Ability to analyze customer needs and provide appropriate solutions
  • Aptitude for understanding practical / technical matters.

Desired experience:


  • Experience of sales systems and telephone systems (INTACT IQ, ERP or Salesforce)
  • Administration experience.
  • Ideally experience gained in a similar role in related sector. These include Construction, Building Suppliers, Wholesalers, Plumbing and DIY

Knowledge, Languages, Skills, and Attributes

  • Accurate and reliable
  • Positive attitude
  • Driven to continually improve
  • Confident with computers
  • Confident talking on the telephone
  • Ability to empathise with customers
  • Good at building relationships both with colleagues and customers.
  • Ability to multitask and manage priorities.
  • Personal resilience
  • Extravert personality

Core Values

  • Be honest and transparent
    Embrace and drive change No negativity, only a cando attitude
    Be creative, passionate, and determined Build a positive team with a humorous family spirit
  • We are looking for ambitious people to drive the business forward_.

Job Types:
Permanent, Full-time


Benefits:


  • Additional leave
  • Company events
  • Company pension
  • Cycle to work scheme
  • Discounted or free food
  • Free parking
  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday
This position requires a dedicated individual who is passionate about delivering exceptional customer service.

If you enjoy helping others, have excellent communication skills, and thrive in a fast-paced environment, we would love to hear from you.


Benefits:


  • Additional leave
  • Company pension
  • Discounted or free food
  • Onsite parking
  • Sick pay

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (preferred)


Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • Paddock Wood (required)

Ability to Relocate:

  • Paddock Wood: Relocate before starting work (required)

Work Location:
In person


Salary:
£30,000.00 per year


Benefits:


  • Company pension
  • Discounted or free food
  • Onsite parking

Schedule:

  • 8 hour shift
  • Day shift
  • Monday to Friday
  • No weekends

Education:


  • A-Level or equivalent (preferred)

Experience:

- customer service: 1 year (required)


Licence/Certification:

  • Driving Licence (preferred)

Work Location:
In person
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