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Chester

    Customer Services Rep - Chester, United Kingdom - Gibbs Hybrid

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    Freelance
    Description

    Customer Services Rep - Dutch Speaking

    Duration: 6 months

    Pay: £15/hour

    Location: Chester (50/50 hybrid working)

    Language requirements: Must be fluent in English and Dutch. French skills on top of the Dutch would be highly desirable

    • Understand policies around order management and customer inquiries processes, and execute in compliance with Global distribution Practices (GDP).
    • Receive orders and enter them in SAP system after performing validations on order following defined business rules
    • Inform customers in case of quality issues related to product, recalls, or put on hold situations
    • Handle backorders and returns for customers: entering into system, obtaining approvals where necessary, informing customer of decisions, and clearing logs
    • Monitor all open orders until completion and address exceptions
    • Archive order and delivery documents
    • Receive and answer customer contacts through phone, e-mail and fax and record in call tracking tool
    • Route inquiries to related departments (within Capability Centre or in markets)
    • Handle customer routine complaints and disputes; resolve disputes; route disputes to the proper channels
    • Determine root causes and inform customers of outcomes
    • Receive and resolve internal ad-hoc inquiries
    • Support internal and external audits

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