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    Helpdesk Manager - London, United Kingdom - paretofm

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    Description

    Contract HelpdeskManager

    Location:Site based with flexibility

    Salary: 35kDOE

    Hours: 40 hoursa week

    Role Type:Permanent

    Pareto are currently looking for anContract Helpdesk Manager to join us on a full timebasis.

    Responsibilities to includebut not limitedto:

    • Implementing andmanaging the eLogs CAFM system across a high profile IntegratedFacilities Management account
    • Implement and managingthe contract specific helpdeskprocesses
    • Implement andmanaging the contract financial reporting processes
    • Line management of theHelpdesk Team including objective setting performance managementand development
    • Workalongside the Contract Manager in developing the ongoing strategyto ensure best fit alongside Paretosgrowth
    • Monitoring theFacilities Helpdesk emailinboxes.
    • Inputting andtracking jobs into eLogs asrequired.
    • Take a cradle tograve approach in the ownership of Helpdesk services including;actively monitoring open jobs and chasing engineers and cleaningsupervisors for updates whererequired.
    • Raisingpurchasing orders asrequired.
    • Assisting withthe allocation of PPM tasks to the relevantresource.
    • Supporting theTeam in reviewing documentation and supporting with any issueraising.
    • Dealing withescalations with subcontractors paperwork/certificatenonsubmission.
    • Supportreview of subcontractorRAMS.
    • Cover team absenceand annual leave whererequired.

    KeyRequirements:

    • Previousexperience of eLogs/eLogbooksrequired
    • Previousadministrative experiencerequired
    • Previous FMHelpdesk/Operations experience isrequired
    • Previousexperience overseeing contractorsrequired
    • Demonstratestrong administrationskills
    • Strong IT skillsincluding MicrosoftOffice
    • Excellent telephoneand email manner with solid communication and interpersonalskills
    • Excellent attentionto detail

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