Prescription clerk - Plymouth, United Kingdom - Beacon Medical Group

Job Summary

This job post is for hours from Monday to Thursday with Friday as a day off.

This role is focused within Beacon Medical Group's Prescription Hub, supporting patient-facing administration functions with an experienced prescription team.

You will be responsible for providing a safe and accurate prescription service to patients, processing acute and repeat prescriptions in line with practice processes and KPIs. The role will involve offering a range of services to patients, including receiving and processing medication requests both in person and electronically, as well as maintaining effective communication with patients, primary healthcare team members, pharmacies, and other healthcare agencies.

Main duties of the job:

• Work effectively alongside other teams and clinicians within the Group in a professional manner to nurture a spirit of collaborative teamwork.
• Develop positive working relationships with colleagues and external stakeholders.
• Be encouraging and supportive to colleagues across the Group.
• Promote a positive working environment.

Key Responsibilities:

• Ensure accurate and timely processing of all repeat and acute prescriptions according to contractual and legal requirements.
• Provide efficient administrative support to GPs, Prescribers, Nurses, and other practice teams.
• Handle patient queries professionally and sensitively, maintaining confidentiality at all times.

About the company

Beacon Medical Group Practice is a primary care network (PCN) providing care to 43,000 patients. We are a team of healthcare professionals committed to delivering the right care at the right time. Join us for support, growth opportunities, and a chance to work with caring colleagues.

Job Description

Job Responsibilities

• Prescription Processing
• Process repeat and acute prescription requests following practice policy.
• Handle urgent prescription requests from other sites promptly and effectively.
• Ensure accurate and efficient generation of prescription requests within specified timelines.
• Coordinate with GPs and pharmacies for medication changes and updates.
• Support clinical pharmacists in developing prescription hub processes and patient engagement.
• Facilitate communication with community pharmacies regarding medication supplies.
• Support GPs and the practice team in optimizing electronic prescribing processes.
• Conduct audits and reviews of prescription processes as needed.
• Patient/Customer Care
• Keep patients informed about prescription progress through various communication channels.
• Provide general assistance to patients and project a positive image to patients.
• Ensure excellent customer care is consistently delivered.
• Assist in coordinating and reviewing patient surveys related to prescription services.
• Offer solutions and listen actively to patients to address concerns.

Operations

• Process paper and online prescription requests and address related enquiries.
• Maintain and monitor the practice prescription system.
• Handle chaperoning duties for clinicians when required.
• Facilities
• Manage ordering processes and ensure building security.

• Participate in training programs and annual performance reviews.
• Take responsibility for own professional development and learning.
• Contribute to the development and improvement of patient services.

Confidentiality

• Maintain strict confidentiality of patient, staff, and business information.
• Handle all confidential information with care to avoid any misconduct.

Equality and Diversity

• Support equality, diversity, and rights of all patients, carers, and colleagues.
• Act in a respectful and non-judgemental manner towards individuals.
• Respect privacy, dignity, and beliefs of patients and colleagues.

Health and Safety

• Promote health, safety, and security as per practice policies and procedures.
• Follow infection control policies and maintain a safe environment.

Communication

• Recognize the importance of effective communication within the team.
• Communicate effectively with team members, patients, and carers.
• Adapt communication methods to meet individual needs.

Quality

• Maintain and enhance quality within the practice.
• Identify quality issues and take accountability for performance.
• Work with other agencies to meet patient needs effectively.

Contribution to the Implementation of Services

• Apply practice policies and participate in team discussions on guidelines.
• Engage in audits and contribute to service improvement.

Person Specification

Qualifications

Essential

• Educated to GCSE level or above.
• NVQ Level 2 II or relevant experience.

Desirable

• Familiar with Medical Terminology.

Experience

Essential

• Receptionist role experience in General Practice or community pharmacy.
• Up-to-date knowledge of Primary Care services and health resources.
• Understanding of prescription processes and safe prescribing guidelines.
• Confidence in leading on practice protocol.

Desirable

• Significant experience in a specialist area.
• Experience with SystmOne and CPD.
• Training and mentoring experience.

Skills

Essential

• Excellent customer service and interpersonal skills.
• Effective communication at all levels.
• Good relationship building and problem-solving abilities.
• Expertise in computer software.
• Flexible, proactive, and able to work in a team.
• Remain calm and professional under pressure.
• Committed to patient care and service improvement.
• Desire to enhance internal processes for better patient service.

Desirable

• Experience with wider clinical systems and system changes.
• Audit experience.