IT Helpdesk Coordinator - Colchester, United Kingdom - PSH Operations

PSH Operations

Verified Company

Colchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Company Overview
PSH is the UK's leading Solar O&M company.

We work hard to deliver what our clients need; our staff will tell you it is a great place to work because of our culture and our people.

We are recruiting as we are growing the number of sites we look after across the UK, it's an exciting time to join us.

We recognise and encourage teamwork, quality, and creativity. We offer training and career development to all.

We care about the work that we do, we are fully transparent with our people about all aspects of the business from sale and finances, and our customers trust us.

We have the experience, skills and knowledge, the industry connections, and the foresight to deliver a reliable service to our O&M customers and adapt quickly to the changing energy landscape.

We truly value our people and our culture, which makes PSH Operations an exciting and rewarding place to work.

Our Culture
Our core values are not just words.

They are the DNA of our company and we are happy to talk with you about how we live them at PSH Operations.

Work Safely
Be A Team Player
Be Efficient
Be Creative
Be Honest to Build Trust

Job Title
IT Helpdesk Coordinator

Reports to
Human Resources Manager

Summary

Responsibilities

Assist in the setup, installation, configuration, and testing of IT equipment, including desktops, laptops, printers, network devices, and peripherals.
Provide technical support to endusers by resolving hardware, software, and networkrelated issues remotely and in person.
Troubleshoot and resolve hardware and software problems, including diagnosing and repairing malfunctioning equipment or replacing defective parts.
Conduct regular equipment inventories and asset management, including tracking and documenting hardware and software installations, upgrades, and replacements.
Collaborate with the IT team to identify and implement solutions for improving system efficiency, performance, and security.
Create and maintain technical documentation, including user manuals, troubleshooting guides, and knowledge base articles.
Stay uptodate with emerging technologies and industry trends to enhance technical knowledge and skills.

Key Skills

College diploma or equivalent; additional certifications or technical degrees are a plus.
Proven experience in providing technical support and troubleshooting for IT equipment, both remotely and onsite.
Strong problemsolving and analytical skills to diagnose and resolve technical issues efficiently.
Excellent communication and interpersonal skills, with the ability to explain technical concepts to nontechnical users.
Ability to work independently and collaborate effectively within a team environment.
Detailoriented with a focus on providing exceptional customer service.
Willingness to learn and adapt to new technologies and tools.
Flexibility to work outside regular business hours as needed.

Why you should join us:

You will become part of an amazing culture with a supportive leadership team and smart teammates who care and want to make a difference
You will work with people you can learn from and teach
You will experience working in a highperformance organization
You will get the chance to grow and develop your skills and capabilities
What we are doing here at PSH Operations excites you
You believe that you would fit with our values and the culture we are building
You are eager to have a real positive impact on the company, our products, customers and very importantly your colleagues as well
You are a team player whom your colleagues can rely on
You have a "How can I help" approach to work
You want to share your expertise and your value

Benefits: