Helpdesk Coordinator - Warrington, United Kingdom - Culina Group

Culina Group Warrington, United Kingdom

3 weeks ago

Full time

Description

Company Description

Culina Logistics - We are proud to be an award winning 3PL service specialising in chilled warehousing. We offer clients total supply chain solutions by providing an excellent platform for world class clients, along with complete coverage of the UK and Ireland to enable us to provide over 100,000 pallet spaces, with a massive 1.5m cases delivered daily.

Company Overview

We have a dedicated CAM (Culina Asset Management) team whose priority is to take care of and manage the trucks, trailers and MHE for the wider Culina Group. Our CAM team are now recruiting for a Helpdesk Coordinator to join their team in Warrington on a full time, permanent basis.

At Culina we have a winning culture, we believe that our culture is one of the reasons our company continues to thrive... A place where you're valued, challenged, and inspired

Working hours: 4 on 4 off Days

Job Description

We are currently seeking a Helpdesk Coordinator to join our Helpdesk team at our Appleton site. As a Helpdesk Coordinator you will actively manage and liaise with maintenance suppliers with regard to breakdowns, repairs and the maintenance of fleet tractor units and trailers.

Key Duties of a Helpdesk Coordinator:

To determine required response level to breakdown calls and reported defects.
Respond to Driverline calls within expected timescales.
To ensure that suppliers work efficiently and cost effectively.
Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams.
Updating Operations Team with completion times for repair work. Reporting details on handovers and the Fleet System.
To ensure that suppliers comply with our service level agreements, company operating procedures and ISO requirements.
To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures.
To update Fleet System with breakdowns, defects and purchase orders.
Keep up to date with news items and process updates as detailed on the ESL Intranet system.

Qualifications

Educated to GCSE standard or equivalent.
Administration related experience in a similar environment.
Competency with Excel, Word, Outlook, along with accurate keyboard skills is essential.
Good level of numeracy and literacy.
Attention to detail and a high level of accuracy with a keen eye for detail.
Commitment and motivated, with sound problem solving skills to drive improvement in performance.
Able to use own initiative.
Good interpersonal skills and capable of operating as part of a team.
Ability to work with limited supervision within fixed guidelines.
Confident in dealing with people at all levels.

Additional Information

As part of our drive to make CAM a great place to work, we are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising success for hard working performers.

Our dedicated learning and development programmes are open to every employee to give you the opportunity to shape your own future within logistics and continue to work in an environment where team culture thrives.

Our people are the driving force behind our success, which is why we offer a wide range of benefits which include:

Annual Leave - Competitive holiday entitlement.
Pension scheme - We want colleagues to enjoy a comfortable retirement so we offer agreat contribution of 4% employee and 4% employer.
Life Assurance - x2 your annual salary.
Wellness - Via our Employee Assistance Programmewe offer immediate access to a confidential telephone counselling and legal information service that operates 24 hours a days, 365 days a year.
Eye Care Vouchers - We can provide you with substantial savings with free eye tests and discounts on prescription glasses.
Reward & Recognition - We recognise that employees have gone the extra mile via Employee of the Month and Year, special recognition and long service awards.
Everyday discounts - Via our benefit platform you will have access to over 50 retailer discounts for everyday savings

If you meet the requirements for the above role and are looking for your next career opportunity, please apply now and become a part of our #WinningTeam

Helpdesk Coordinator

3 weeks ago

Culina Group Warrington, United Kingdom

Company Description · Culina Logistics - We are proud to be an award winning 3PL service specialising in chilled warehousing. We offer clients total supply chain solutions by providing an excellent platform for world class clients, along with complete coverage of the UK and Irela ...
Helpdesk Coordinator

2 weeks ago

Fawkes & Reece Manchester, United Kingdom

**Location**: City Of Manchester · **Salary**: £25K per Year · **Contract**: Permanent · **Type**: Full Time · **Reference**: HC - Manchester_ · **Posted**: March 11, 2024 · Helpdesk Coordinator - FM · **Temp to Permanent/ Perm Position** · **£25,000k** · **Manchester** · Fawkes ...
Helpdesk Coordinator

4 weeks ago

ENTO FM Limited Manchester, United Kingdom

ENTO FM Limited is a fast growing facilities management and reactive property maintenance company, providing high-quality services to a diverse range of clients. We pride ourselves on our exceptional customer service, timely response, and skilled engineers who ensure the smooth o ...
Helpdesk Coordinator

3 weeks ago

Associated Security Solutions Manchester, United Kingdom

**Job description** · An opportunity has arisen with Associated Security for a Helpdesk Co-ordinator, based at our Head office in Manchester city centre. · As the UK's leading provider of safes and associated security products, we're here to help our customers find the perfect so ...
Helpdesk Coordinator

3 weeks ago

Fawkes & Reece Manchester, United Kingdom

**Location**: Manchester · **Salary**: £25K- £27K per Year · **Contract**: Permanent · **Type**: Full Time · **Reference**: CLCSASM_ · **Posted**: April 2, 2024 · Are you a Helpdesk or Client / Customer Support Advisor who is looking for a new challenge? · There is a great oppor ...
Helpdesk Coordinator

1 week ago

mydentist Kearsley, United Kingdom

Facilities Helpdesk Coordinator · A full-time and permanent role · To be based in our Support Centre in Kearsley (M26 1GG) with free parking and canteen facilities on-site · Supporting a busy team within our Facilities and Property department with lots of development and pro ...
Facilities Helpdesk Coordinator

3 weeks ago

Daniel Owen- UK Tameside, United Kingdom

RHHelpdesk_ Posted: 05/03/2024 · - Holidays and Bank Holidays · - Tameside, Greater Manchester · - PERMANENT · **Facilities Helpdesk Coordinator Required** · **Job Type**: Permanent · Start date: Immediate or notice period · Industry: Facilities Management · Location: Tameside - ...
Helpdesk Coordinator

2 weeks ago

Page Personnel Secretarial & Business Support Manchester, United Kingdom permanent

A Helpdesk Coordinator is sought to provide top-tier customer service within the Technology & Telecoms industry. The role will be based in Hale and will require the candidate to troubleshoot technical issues and provide assistance to customers. · Client Details · The company is a ...
Helpdesk Coordinator/scheduler

4 weeks ago

Adele Carr Recruitment Chester, United Kingdom

Excellent opportunity for a Helpdesk Coordinator/Scheduler to join a thriving company in Chester. · Great salary up to £26,000 + many other great perks and benefits: · - Monday to Friday - 9-5 or 8-4 · - Free car parking · - 25 days holiday + bank holidays · - Free gym membership ...
Helpdesk Coordinator/scheduler

3 weeks ago

Adele Carr Recruitment Chester, United Kingdom

Excellent opportunity for a Helpdesk Coordinator/Scheduler to join a thriving company in Chester. Great salary up to £26,000 + many other great perks and benefits: · - Monday to Friday - 9-5 or 8-4 · - Free car parking · - 25 days holiday + bank holidays · - Free gym membership · ...
Helpdesk Coordinator

2 weeks ago

Hays Specialist Recruitment Limited Liverpool, United Kingdom Full time

Job Title: Helpdesk Co-ordinatorLocation: LiverpoolSalary: £26,500 · A global FM Client is looking for an ambitious Helpdesk Coordinator to play a pivotal role in supporting an exciting new venture in the Defence industry. The role will be key in establishing a brand new Helpdesk ...
Helpdesk Coordinator

2 weeks ago

Hays Construction and Property Liverpool, United Kingdom

Job Title: Helpdesk Co-ordinator · Location: Liverpool · Salary: £26,500 · A global FM Client is looking for an ambitious Helpdesk Coordinator to play a pivotal role in supporting an exciting new venture in the Defence industry. The role will be key in establishing a brand new He ...
Senior Helpdesk Coordinator

4 weeks ago

mydentist Kearsley, United Kingdom Permanent

We are looking for a Senior Helpdesk Coordinator to join our busy Facilities Helpdesk team at MyDentist · Located full-time Monday - Friday in our Support Centre in Kearsley (M26 1GG) with on-site parking and canteen facilities · Supervising a team of Helpdesk Coordinators · A ...
Senior Helpdesk Coordinator

2 weeks ago

mydentist Kearsley, United Kingdom

We are looking for a Senior Helpdesk Coordinator to join our busy Facilities Helpdesk team at MyDentist · Located full-time Monday - Friday in our Support Centre in Kearsley (M26 1GG) with on-site parking and canteen facilities · Supervising a team of Helpdesk Coordinators ...
Helpdesk Coordinator

6 days ago

Fawkes & Reece (North) Manchester, United Kingdom Permanent, Full time

Are you a Helpdesk Advisor or Client / Customer Support Advisor who is looking for a new challenge? · There is a great opportunity to join a leading facilities maintenance contractor who are looking for an experienced customer service , helpdesk or client support advisor to work ...
Helpdesk Coordinator

2 weeks ago

Perfectly Recruiting Haydock, United Kingdom

My Client a ever growing established FM Provider is looking for an experienced Help desk Advisor/Co-ordinator with Scheduling experience to support their busy helpdesk on behalf of their high end clients, due to the increase in securing new contracts theyare looking to recruit an ...
Helpdesk Coordinator

4 days ago

mydentist Manchester, United Kingdom

**Facilities Helpdesk Coordinator** · - ** A full-time and permanent role**: · - **To be based in our Support Centre in Kearsley (M26 1GG) with free parking and canteen facilities on-site**: · - **Supporting a busy team within our Facilities and Property department with lots of d ...
Senior Helpdesk Coordinator

3 days ago

Workpoint Recruitment Ltd Stockport, United Kingdom Full time

We are working with one of the UK's most experienced team of Chartered Surveyors & Commercial Property Experts and looking for a Senior Helpdesk Co-ordinator with experience of supporting a facilities department.To be successful, you will have exceptional prioritisation, planning ...
Senior Helpdesk Coordinator

4 weeks ago

mydentist Bolton, Greater Manchester, United Kingdom

We are looking for a Senior Helpdesk Coordinator to join our busy Facilities Helpdesk team at MyDentist · Located full-time Monday - Friday in our Support Centre in Kearsley (M26 1GG) with on-site parking and canteen facilities · Supervising a team of Helpdesk Coordinators · A ...
Helpdesk Coordinator Liverpool

1 week ago

Serco Plc Liverpool, United Kingdom

VIVO, a 50:50 joint venture between Serco and EQUANS, has been awarded places on the Defence FM and Housing Maintenance framework contracts. · VIVO embodies both experience and innovation. It combines Serco's comprehensive track record delivering engineering, technical and FM ser ...