Service Administrator - Poole, United Kingdom - Bond Williams

Bond Williams
Bond Williams
Verified Company
Poole, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Service Administrator - Temp - Poole - £11 per hour

A temporary Service Administrator is needed for our client in Poole to assist the service team with all customer queries and general administration duties.

The working hours are Monday to Friday either 8am to 6pm or 9am to 5:30pm. This is a temporary role withthe possibility of a permanent position.

Main responsibilities:

  • Deal with all incoming and outgoing calls relating to customer bookings and create bookings to suit the customer
  • Prepare handovers and job packs for department customers
  • Promote and sell service plans and body plans to any customers
  • Support the booking team with any administration duties required
  • Maintain the central bookings, supervise part orders and turn WIP into new bookings
  • Assist department staff when required
  • Price all workshop jobs and manage the process to ensure KPI's are met by service team
  • Deal with all internal tasks and correspondence and liaise with the sales and administration team regarding delivery dates of vehicles
  • Ensure all data requirements are met individually and by each department
  • Update the CRM with any lost service customers
  • Ensure customers receive excellent levels of service from all departments
  • Identify any difficulties that customers may experience

Requirements:


  • Excellent customer service skills
  • Previous administration experience, preferably within the motor trade
  • Good communication, both written and verbal
  • Proficient with MS office
Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency
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