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Saint Peters

    Service Support Advisors - Thanet, Kent, United Kingdom - Orbit Group

    Orbit Group
    Orbit Group Thanet, Kent, United Kingdom

    3 weeks ago

    Default job background
    Description

    Orbit was formed in 1967 with the aim of providing good-quality housing for people who would otherwise not be able to afford to buy their own home.

    Over 50 years later, we're one of the leading housing providers in the UK.

    Our services have diversified, our housing portfolio has expanded, and our reputation as an innovator within our sector has grown.

    We are looking for a dynamic and inspiring Tenancy Services Officer - Community Safety and Anti-Fraud (CSAF) for our South Region, predominantly covering the Margate / Ramsgate area.

    We are looking for someone to engage effectively with customers, resolving issues such as ASB, Tenancy Fraud and Hate Crime.

    You will be working with key partner agencies, such as Local Authority, police and wider internal teams to resolve issue, challenge behaviour and ensure safety across our properties.


    You will develop relationships with partner agencies such as MARAC, MAPPA, local authorities, fire and police services to ensure any issues raised are dealt with effectively, supporting both complainants and witnesses.

    This role will involve a mix of working from home, in office and travel across the area. The Tenancy Team in the south work together so flexible approach to work will be required. This will also involve limited participation in an out of hours rota (to be discussed at interview)

    What will help you make a difference.

    At least 2 years' experience in successfully managing Anti-social Behaviour and Tenancy Fraud issues

    High level of knowledge in relevant legislation and best practice relating to Anti-social Behaviour and Tenancy Fraud

    Able to support customer whilst dealing with difficult and challenging situations and people

    Car owner - Ability to travel to meet the requirements of the role

    Participate in Out-of-Hours rota

    Flexibility in being able to work evenings (up to 8pm) and Saturdays (up to 1pm) as and when required to ensure delivery of smart customer case management


    We welcome applications from all individuals regardless of background, age, gender/gender identity, sexual orientation, ethnicity/nationality, religious belief, faith or disability.

    As part of our Armed Forces Covenant commitment, we welcome ex-services professionals to consider career opportunities at Orbit.


    For those who want or need more of a work life balance our view is that this role is suitable for WorkSmart.

    This means we would consider a more flexible working arrangement, where your hours and work location are managed according to business, customer and personal needs.

    Agile working arrangements will be discussed during the interview process.

    Group bonus potential up to 15% of salary

    27 days annual leave plus bank holidays and the "Orbit day"

    Private medical insurance

    Excellent contributory pension scheme

    Life assurance

    A great pick and mix of flexible benefits including the option to buy and sell holiday and much more


    We are proud to be a Sunday Times 100 Best Companies to work for, this demonstrates we place people at the heart of everything we do.

    We continue to create a culture that celebrates diversity and an environment where everyone feels able to contribute towards achieving together.


    We support our colleagues to be at their best through our wellbeing programme #ThisIsMe, our corporate learning programme, opportunities for professional development, our innovative approaches to making the world and our homes a greener place and our leading reward and recognition package.

    At Orbit, our people are enthusiastic and passionate about making a real difference to our customers and communities.

    Over 100,000 people live in an Orbit home and our innovative approach empowers every one of them to grow and thrive.

    The more profit we make, the more we invest into the communities that we work for, improving services and playing a key role in driving UK housing growth.

    We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check
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