- Working knowledge and expertise in network concepts and protocols
- Ideally familiar with MS Service Center Support tool, Cisco SD-WAN, vManage, Live NX, and Elastic monitoring tools
- Thorough understanding of network technologies related to the Cisco product set (preferable)
- Experience in patching and maintaining Windows and Linux platforms
- Preferably worked in a support capacity in WAN environments, demonstrating knowledge of IP, Routing, and SD-WAN solutions
- Awareness and a proven track record in security monitoring, cyber security controls, and defense measures
- Network Monitoring and Event management via Orchestrator tools
- Proactive monitoring and trending of network-related events
- Generation of WI's, knowledge sharing with peers and team
- Identification and implementation of CSI
- Investigation and Diagnostics analysis of incidents and faults
- Creating workarounds, solutions, and mitigations for identified issues
- Identifying issues needing further analysis and escalating to product manufacture
- 25 Days annual leave plus public holidays (3 flexible)
- Pension plan with double matching contributions of up to 10%
- Life assurance coverage
- Companywide incentive plans
- Flexible benefits such as increased holidays, travel options, dental care, critical illness coverage, and more
- Employee discounts through Perks at Work
- Access to employee assistance programs and virtual GP services
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2nd Line 24/7 SD-WAN Engineer - Solihull, United Kingdom - Fujitsu
Description
Job Title: Second Line SDWAN Support Engineer
Company: SDWAN Solutions Ltd.
Are you a proactive and determined 2nd Line support engineer with hands-on skills? Can you adapt to new challenges and work flexibly across multiple customer accounts within a large support team? Do you strive to shape your world and revolutionize the way things operate? Are you eager to collaborate and achieve goals with dedicated individuals to provide a top-notch second line service that ensures high customer satisfaction levels? This is your realm, and it's your chance to mold it in a positive direction.
We have multiple openings within the SDWAN team, based in both Bracknell and Solihull, for 2nd line engineers to join our new shared service team. You will be working on two exciting central government accounts, where both customers will be utilizing our cutting-edge Software Defined WAN solutions. We are seeking engineers who are eager to grasp this new technology and contribute to our future SDWAN offerings in the government and defense sectors.
Your role will primarily entail providing direct technical support for all services within the SST as part of the 2nd Line Team. You will also be involved in the day-to-day operations and responsibilities of the DNS SD-WAN Service. Additionally, you will collaborate with the existing support staff to grasp the products, their utilization across the shared service, and enhance your diagnostic skills and capabilities.
Your experience:
The activities you will be involved in include:
Additionally, there will be customer-facing support calls, remote diagnostic tests, quality compliance, and collaboration with 3rd party support, among other responsibilities.
Please note: We encourage you to apply even if you do not meet all the requirements listed. We believe in investing in your development and career growth, and if you possess transferrable skills or a background in SDWAN, this could be the ideal opportunity for you.
Your benefits:
Recruitment process:
The recruitment process primarily consists of a single interview stage.
We are a Disability Confident Employer and prioritize offering interviews to disabled applicants who best meet the minimum/essential criteria for the role. Feel free to reach out if you wish to apply through the Disability Confident Interview Scheme.
Achieve together
We prioritize being a responsible and inclusive employer: Our accolades include being a certified Disability Confident Leader, a Times Top 50 employer for Gender Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation, and a signatory for the Race at Work Charter. Moreover, we adhere to the United Nations standards for LGBTI+ inclusion and rank as a Stonewall Top 100 Employer.
We focus on people: Our hybrid work settings allow you to Be Completely You. Our vibrant people-led Inclusive Community networks represent diverse aspects and support our innovative inclusion approach.
