Sales Support Team Leader - Coventry, United Kingdom - Sheldon Bosley Knight

Sheldon Bosley Knight
Sheldon Bosley Knight
Verified Company
Coventry, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Directors' Office Team Leader

Job Type:
Full-Time, Monday to Friday, alternate Saturdays, 9am-1pm (time back in lieu)

Location:
Coventry

Salary:
£25,000PA + commissions

About Us


Sheldon Bosley Knight is the leading Land and property agency in the Midlands with a strong commitment to providing exceptional service to our clients.

Founded in 1843 our network has grown to 14 offices who are dedicated to helping our clients in all of their property matters.

We are seeking a highly motivated individual looking to join our team and help drive the success of our multiple branches.


Position Summary


The Directors' Office Team Leader is entrusted with guiding daily operations, ensuring exceptional service, and fostering a culture of continuous improvement.

We're looking for a strategic thinker with excellent communication skills, capable of motivating and nurturing a high-performing team.


Key Responsibilities

1.
Team Leadership:

Lead and mentor the team, promoting a positive and collaborative team culture. Provide guidance, coaching, and training to ensure team members meet and exceed performance targets.


2.
Operational Oversight:

Manage day-to-day operations of the department, including monitoring service levels by pulling call recordings. Optimize staffing levels to meet customer service demands. Manage schedules, assign tasks, and coordinate team resources to ensure efficient and effective support for the branches.


3.


Performance Metrics:
Establish and track key performance indicators (KPIs) to measure team and individual performance. Analyse data to identify areas for improvement and implement strategies to enhance overall performance. To also generate weekly, monthly and quarterly reports to be shared with business owners.


4.


Customer Feedback:
Collect and analyse client feedback to identify trends and areas for improvement. Develop and implement strategies to enhance the overall customer experience.


5.


Training and Development:

working with the training team, develop training programs to enhance the skills and knowledge of the Directors' Office team including monthly 1:1's.

Stay informed about industry trends and share relevant information with the team.

To also conduct quarterly mystery shopper calls to get firsthand experience of the client journey and spot any possible flaws.


6.


Phone cover:
Assist on inbound and outbound where necessary to cover peak times, holiday and sick days.


Skills

  • Demonstrating proactive initiative
  • Excellent attention to detail
  • Proficient in working both independently and collaboratively within a team
  • Outstanding communication skills
  • Good knowledge in Excel
  • Providing excellent customer service
  • Quick learner, and able to pick up tasks and systems easily
  • Exceptional organizational skills
  • Passionate about all aspects of property preferred
  • Demonstrating empathy and compassion in challenging situations

Job Types:
Full-time, Permanent


Salary:
£25,000.00 per year


Benefits:


  • Company events
  • Company pension

Schedule:

  • Monday to Friday
  • Weekend availability

Experience:


  • Sales: 2 years (required)

Work Location:
In person


Reference ID:
Sales Support Team Leader
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