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    Senior Stock Associate - Bicester, United Kingdom - Tory Burch

    Tory Burch
    Tory Burch Bicester, United Kingdom

    1 week ago

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    Description

    JOB SUMMARY

    JOB DESCRIPTION

    RESPONSIBILITIES

    Operational Excellence

  • Adhere to all sales and operational policies and procedures are maintained with a focus on excellence.
  • Accurately process all POS transactions and capture of customer information. Have a comprehensive understanding of any communication and all technology tools used in the store.
  • Ensure accurate processing and documentation of all incoming and outgoing shipments and receipts.
  • Assist when necessary with operational and back of house activities, taking ownership for maintaining a high standard of back of house and offsite storage organization.
  • Process and prepare merchandise for the sales floor, communicating new receipts and inbound merchandise with the team.
  • Assist with store maintenance needs and supply ordering.
  • Meet deadlines - IMRDs, damages, transfers, charge sends, etc.
  • Properly print tickets in WebIM.
  • Protect our assets by adhering to all loss prevention policies and procedures.
  • Detail oriented with ability to multi task and prioritize work to produce desired outcomes.
    • Be Buddy/Team Player

  • Lead by example and model behavior that reflects the company's core values.
  • Appropriately manage conflict and take ownership for your part in the team dynamic.
  • Demonstrate a high degree of maturity and integrity.
  • Partner with the leadership team to ensure effective store communications, including but not limited to the cascade of key information from corporate partners and execution of company guidelines.
  • Identify opportunities to support the team in delivering a transformational experience.
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
    • Support the Customer Experience

  • Lead by example to create an environment that consistently delivers transformational customer experiences.
  • Assist sales associates through seamless communication and follow-through on customer requests to drive a transformational experience for every customer.
  • Ensure a high level of customer service through extensive product knowledge and product ownership.
  • Accurately process all POS transactions including ringing transactions, wrapping merchandise, processing returns, applying discounts and promotions, etc.
  • Assist when necessary with operational activities.
  • Run product to the floor, ship product to customers, and conduct transfers and markdowns per Store Communications directives.
  • Have a proper understanding and be able to train on the radio communication and all technology tools used in the store, using proper etiquette.
  • Partner with the leadership team to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any concierge-like needs.
  • Assist with fitting room activities (sizes, returning merchandise to floor).
  • Answer the telephone using proper telephone etiquette
    • Represent the Brand

  • Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
  • Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
  • Contribute to maintaining all brand and operating standards to support brand consistency.
  • Assist in maintaining store presentation standards including replenishment and folding, taking initiative during down-times and acting with a sense of urgency during peak periods of business.
  • Leverage in-store technology to ensure every customer's experience is transformational.
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