Stock Associate - Bicester, United Kingdom - Tory Burch

Tory Burch
Tory Burch
Verified Company
Bicester, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

JOB SUMMARY

JOB SUMMARY


As a Tory Burch Stock Associate, you will support the back-of-house by packing/unpacking shipments, organizing the stock room, and understanding & executing on core operational policies & procedures.

This may include answering the phone and anything else required to support product flow and the smooth running of the store.

Helping our product find a proper home & ensuring Sales Associates have easy access to it can be like a game of Tetris, so it's important that you thrive on that challenge.


RESPONSIBILITIES
Be Buddy/Team Player

  • Model behavior that reflects the company's core values
  • Appropriately manage conflict and take ownership for your part in the team dynamic
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented
Support the Customer Experience

  • Accurately process all POS transactions and assist when necessary with operational activities
  • Assist with telephone answering using proper telephone etiquette
  • Ensure a high level of customer service through extensive product knowledge and product ownership
  • Run product to the floor, ship product to customers, and conduct transfers per TRB directives on occasions when support is necessary
  • Have a proper understanding of the radio communication tools used in the store
  • Partner with GM and AGM to address customer service issues, particularly in the areas of product damages, repairs, exchanges and any conciergelike needs
Represent the Brand

  • Contribute to maintaining all brand and operating standards to support brand consistency
  • Assist in maintaining store presentation standards
Support the Business & Deliver Results

  • Take ownership for maintaining a high standard of back of house and offsite storage organization
  • Communicate inbound merchandise with team and prepare new arrivals for sales floor/visual displays


  • Meet deadlines

  • IMRDs, damages, transfers, charge sends, etc.
Operational Excellence

  • Ensure accurate processing of all incoming and outgoing shipments and receipts
  • Prepare shipments and ensure accuracy of documentation of all outgoing parcels
  • Properly print tickets in WebIM
  • Audit weekly inventory reports for accuracy
  • Assist with store maintenance needs and supply ordering
  • Maintain Operations Binders and ensure they are accurately updated
  • Protect our assets by adhering to all loss prevention policies & procedures

CORE SKILLS

  • Adaptable
  • Change before you have to
Changes course easily
  • Knows when to be patient and when to push
  • Works well in the gray
  • Shows grace under pressure
  • Owns mistakes and learns from them
  • Balances multiple priorities


  • Entrepreneurial Spirit

  • Own it
Takes initiative, doesn't wait for direction
  • Builds for the future
  • Takes personal ownership and accountability
  • Is resourceful in getting things done


  • Collaborative

  • No "I" in Tory
Is self-aware and open-minded
  • Integrates the perspectives of others
  • Is direct but respectful
  • Communicates cross functionally
  • Knows when to get people involved and when to make a decision
  • Takes an inclusive approach
  • Client & Brand Focus
  • Put yourself in Tory's shoes
Passionate about the brand & the work
  • Creates a transformational client experien
ce - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers

  • Live the Values
  • Being "Buddy"
Keeps "Buddy Values" alive (kindness, humility, warmth, honesty, loyalty, compassion, integrity, passion) - It's not just what you do, but how you do it - Contributes to a positive & productive environment

  • Functional Expertise
  • Know Your Stuff
Has skills necessary to perform the job - Keeps current on skills & practices - Puts learning into practice


PRIOR EXPERIENCE NEEDED

  • 12 years of stockrelated experience in a high volume, customerdriven retail environment

REQUIREMENTS:


  • Ability to lift (at least 30 lbs), carry, push, pull, squat, kneel, twist, turn, climb, crawl, reach and bend.
  • Availability and flexibility to work days, nights, weekends, holidays, store openings and closings, to meet the needs of the business.

CORE SKILLS

  • Adaptable
  • Change before you have to


  • Changes course easily

  • Knows when to be patient and when to push
  • Works well in the gray
  • Shows grace under pressure
  • Owns mistakes and learns from them
  • Balances multiple priorities


  • Entrepreneurial Spirit

  • Own it
  • Takes initiative, doesn't wait for direction
  • Builds for the future
  • Takes personal ownership and accountability
  • Is resourceful in getting things done


  • Collaborative

  • No "I" in Tory
  • Is selfaware and openminded
  • Integrates the perspectives of others
  • Is direct but respectful
  • Communicates cross functionally
  • Knows when to get people involved and when to make a decision
  • Takes an inclusive approach
  • Client & Brand Focus
  • Put yourself in Tory's shoes
  • Passionate about the brand and the work
  • Creates a transformational client experien
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