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    Sr. Sales Associate - London, United Kingdom - Tory Burch

    Tory Burch
    Tory Burch London, United Kingdom

    1 week ago

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    Description

    JOB SUMMARY

    As a Tory Burch Senior Sales Associate, you are responsible for delivering a transformational customer experience, building our brand one customer at a time and ultimately driving our business through sales. You should demonstrate a strong commitment to service, a genuine curiosity and interest in people, authenticity, fashion & style sensibility, and exceptional selling skills. The ideal candidate also understands how to be a team player, is savvy about the visual and operational aspects of the role, and is committed to loss prevention.

    JOB DESCRIPTION

    RESPONSIBILITIES

    Drive the Business & Deliver Results

  • Achievement of personal sales and metric goals.
  • Build and maintain new and existing customer relationships.
  • Maintain a solid, organized client book which furthers your customer relationships and generates consistent, proactive sales volume, following the standards of our clienteling philosophy.
  • Be aware of and react to the rhythm of your business, not just relying on walk-in traffic but through clienteling, outreach and event opportunities.
    • Be Buddy/Team Player

  • Lead by example and model behavior that reflects the company's core values.
  • Appropriately manage conflict and take ownership for your part in the team dynamic.
  • Demonstrate a high degree of maturity and integrity.
  • Contribute to a positive atmosphere that is fun, professional, productive and team oriented.
    • Create the Customer Experience

  • Contribute to an environment that consistently delivers on the five stages of the transformational customer experience.
  • Demonstrate strong use of selling skills.
  • Ensure a high level of customer service through extensive product knowledge and product ownership.
  • Take ownership for the transformational experience in your boutique - customize it for your customer demographic and develop & maintain productive customer relationships.
  • Maintain a "One Company" perspective on charge sends, returns, and other such transactions that are critical to a positive customer experience.
  • Have a thorough understanding and use of the technology tools that support the customer experience
    • Represent the Brand

  • Understand and communicate the Tory Burch brand philosophy and lifestyle with each other and the customer.
  • Emulate the brand aesthetic and embody a strong sense of fashion and an enthusiastic attitude.
  • Contribute to maintaining all brand and operating standards to support brand consistency.
  • Assist in maintaining store presentation standards.
  • Leverage in-store technology to ensure every customer's experience is transformational.
    • Operational Excellence

  • Ensure all sales and operational policies and procedures are followed and maintained.
  • Accurately process all POS transactions and capture of customer information and assist when necessary with operational and back of house activities.
  • Adhere to all policies and procedures with a focus on loss prevention and operational excellence.
  • Have a proper understanding of the radio communication and all technology tools used in-store, using proper etiquette.
  • Detailed oriented with ability to multi-task and prioritize work to prioritize work to produce desired outcomes.
    • PRIOR EXPERIENCE NEEDED

  • 2-4 years of experience in a high volume, customer-driven retail environment.
  • Strong personal selling and customer relations experience, along with verbal and written communication skills.
    • REQUIREMENTS

  • Must have open availability for a flexible work schedule that meets the needs of the business, including overnights, evenings, holidays and weekend shifts.
  • Ability to lift (at least 40 lbs), carry, push, pull, squat, kneel, twist, turn, climb ladders, crawl, reach, bend and stand for extended periods of time.
  • Must be at least 18 years of age.
    • CORE SKILLS

  • Adaptable - Change before you have toChanges course easily - Knows when to be patient and when to push - Works well in the gray - Shows grace under pressure - Owns mistakes and learns from them - Balances multiple priorities
  • Entrepreneurial Spirit - Own itTakes initiative, doesn't wait for direction - Builds for the future - Takes personal ownership and accountability - Is resourceful in getting things done
  • Collaborative - No "I" in ToryIs self-aware and open-minded - Integrates the perspectives of others - Is direct but respectful - Communicates cross functionally - Knows when to get people involved and when to make a decision - Takes an inclusive approach
  • Client & Brand Focus - Put yourself in Tory's shoesPassionate about the brand and the work - Creates a transformational client experience - Makes decisions in the best interest of the company and our customers - Focuses on internal and external customers
  • Live the Values - Being "Buddy"Keeps the "Buddy Values" alive (Kindness, humility, warmth, honesty, loyalty, compassion, integrity, and passion) - It's not just what you do, but how you do it - Contributes to a positive and productive environment
  • Functional Expertise - Know Your StuffHas the skills necessary to perform the job - Keeps current on trends, skills, and practices - Puts learning into practice
  • FOR PEOPLE MANAGERS: Team Builder - It's all about "We"Sets team goals and roles - Develops, motivates and empowers - Delivers constructive and encouraging feedback - Holds people accountable for results - Recognizes high performance
  • FOR PEOPLE MANAGERS: Change Leader - Change is the essence of lifeChallenges the current point of view - Puts changes in context for the team - Executes changes that impact the business - Is proactive and positive - Listens to and keeps the team up to speed
    • E
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