Customer Experience Communications Specialist New - Burgess Hill, United Kingdom - Clearline Recruitment

Clearline Recruitment

Verified Company

Burgess Hill, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Experience Communications Specialist***
Location:Burgess Hill/Remote***
Salary:£400 per day***
Full Time

6-month contract (outside of IR35)
***Our client is a globally leading pharmaceutical company, who are looking for a Customer Experience Communications Specialist, with the option for hybrid / remote flexibility.

Responsibilities

Codevelop and deliver integrated communications concepts and campaigns
Work with the Communications Lead to develop integrated communication planning, including metrics
Leverage multiple data sources to provide datadriven analysis and content recommendations, with a commitment towards continuous improvement of the customer experience
Continue iterating on, testing, and optimizing content to help uncover the most successful approaches
Establish effective collaboration relationship at all levels within CXSD
Align with leaders on identifying and communicating success stories
Develop messaging around various topics of design and customer experience
Drive internal & external communication programs, initiatives, and events
Support the further development of communication tools and channels that help engage and inspire internal and external stakeholders to be active ambassadors for the customer experience
Continuously improving the communication process by keeping the communication dashboard on Monday tool up to date
Permanently optimizes processes in order to increase quality and efficiency standards

Requirements:

Minimum Bachelor degree in Journalism, Communications, Public Relations, Masters preferred
5 years of experience in corporate communications, preferably in healthcare / HealthTech / technology
Experience in driving communications activities, planning and executing communications campaigns
Experience in producing, managing and coordinating all types of content and in using technology, digital tools and data to prepare, measure, analyse and make recommendations for content, including metrics
Strong analytical skills and the ability to make recommendations based on the results/data
Good knowledge of Google suite and of editorial digital tools related to communications
Demonstrated excellent assessment and objective evaluation skills, with an ability to comprehend and translate complex topics into manageable pieces and messages
Demonstrated strong ability to collaborate effectively in a highly matrixed organisation
Excellent organisational and planning agility and active listening skills, strong ability to extract and quickly process key information, summarise key needs or interests of stakeholders and provide respective communications insights and recommendations
Outstanding interpersonal and collaboration skills: proven track record of building strong and sustainable relationships with stakeholders
Effective influencing skills: consistently optimise results through skilful collaboration with others, influencing without authority
High selfmotivation: able to thrive in a nonhierarchical, selforganising environment, where teams form around projects and initiatives
Fluency in English (verbal and written) is a must, German is a plus

**For more information, and a full specification, please contact Chloe McCausland at Clearline Recruitment.