Executive Administrator - Chippenham, United Kingdom - New Resource Recruitment

New Resource Recruitment
New Resource Recruitment
Verified Company
Chippenham, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

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Description

We are delighted to be working on behalf of a leading fundraising services provider based in brand new, state of the art premises on the outskirts of Chippenham.

They now require an Account Executive to join them on a full time and permanent basis.


You will be reporting to the Account Director and supporting the Account Management Team with administrative skills and the daily management of client accounts by responding to client questions and supporting on client and internal briefing requirements.


Key Responsibilities include:

Campaign management - delivery of campaigns on time and to client and internal expectations

Client retention - by offering proactive, exemplary service standards to all clients

Query resolution - setting sector standards for both quality and speed


General priorities:


  • Support the Account Director as required in and around the following areas:
  • System, data, and physical security within the department
  • Health and Safety of all departmental areas
  • Compliance with PCI and GCRTS and other relevant standards
  • Continuous improvement initiatives
  • Supplier management of ticketing system, Zendesk
  • Participate and take an active role in meetings, offering opinion, and helping lead debate
  • Work closely and collaboratively with the other Client Services' teams and Commercial team
  • Ensure that all working practices are carried out within agreed standard operating procedures
  • Document ways of working and ensure the relevant documents are maintained and updated as appropriate
out within agreed standard operating procedures


Skills and experience:

-
Excellent interpersonal and communication skills:

  • able to converse comfortably with all levels of staff and clients, including over the telephone and face to face
  • Clientorientated with a clear understanding of the business environment and the Company's goals
  • Accustomed to multitasking, working to deadlines and effectively prioritising work with competing deadlines
  • Aptitude for problemsolving and logical thinker#
  • Strong computer literacy
  • Exceptional attention to detail
  • Reliable, organised, selfstarter who consistently meets deadlines
  • Ability to remain calm and measured in pressurised situations
  • Able to work independently and as part of a team
  • Comfortable working with evolving processes and procedure

Fulltime and Permanent - Hybrid & Flexible working
This vacancy is being advertised by New Resource Group. The services of New Resource Group are that of an Employment Agency
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