Area Dispatcher - Dundee, United Kingdom - Nicholas Hendry

Nicholas Hendry

Verified Company

Dundee, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Area Dispatcher (Helpdesk) - Dundee

Permanent post

£22,000 per annum
Are you an experienced problem solver seeking a new role in Dundee?

Have you got prior experience supporting customers with general queries?

Are you looking for a new permanent role, within a supportive team?

Yes? If so, then this could be an ideal new role for you

Nicholas Hendry is currently working with a well-known, Dundee-based business that is currently enjoying a period of sustained growth.

Our client is an instantly recognisable local employer that, due to continued expansion is looking to hire an area dispatcher with similar experience in a service role.

To be successful in this post, you'll need to have previous experience in a similar role, specifically where you have been responsible for providing support to customers over the phone, obtaining necessary information & logging requests.

Key Experience:

Log and, where applicable, deal with customer queries and complaints
Accurately update customer databases ensuring prompt and accurate information is captured
Liaise with customers' site staff to effect immediate resolution to faults
Manage Service Requests through to completion
Updating customer databases
Controlling and coordinating of daily workloads for field technicians to ensure maximum efficiency and utilisation of resources while maintaining successful service level agreements and customer satisfaction
Manage Engineer appointments & annual leave
Completion of daily/weekly and monthly reports

This is a unique opportunity to join a well-established local brand in the Dundee area and you'll join the business at an exciting period of growth.

This role boasts a competitive salary, pension scheme & clear career progression.

Salary:
From £22,000.00 per hour

Benefits: