Customer Support Representative - Port Talbot, United Kingdom - Freudenberg Oil & Gas

Freudenberg Oil & Gas

Verified Company

Port Talbot, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

An exciting opportunity has arisen within FO >that requires a suitably qualified and professional individual to join our customer support team.

This role has a general function to ensure flexibility and business continuity within our commercial function.

Responsibilities:

To be the first point of call for any customer queries relating to sales, execution, installations, and communications.
Build and maintain strong relationships with internal and external customers.
Ensure that customer claims and complaints are resolved fairly, effectively, accurately, and timely, and in accordance with consumer laws.
Collaborate with other departments within the organisation to execute orders.
Monitor and track leadtime, order/production status and keep customers updated.
Provide status updates when requested.
Assist in the development of improvement plans in response to customer feedback.

Qualifications:

Proven customer support experience within a manufacturing environment, oil and gas would be desirable.
Excellent IT skills including high proficiency in Microsoft Suite.
Strong verbal and written communication, with excellent interpersonal skills.
Proven track record of meeting targets and deadlines with the ability to work well under pressure.
Detail orientated, able to work with figures, calculations, and technical drawings.
Ability to read and understand technical drawings is desirable.
Experience using SAP desirable.

Some of your Benefits

Company events:
Events to built teams and relationships prime for accomplishment

Company pension:
Save for retirement with the company's help

Diversity & Inclusion:
Enter a diversity-driven world of innovation

Easily reachable:
Easy, low-stress access by car or public transport

Training / Career development:
Programs to supercharge skills and expertise

Job Types:
Full-time, Permanent

Benefits: