Team Support - Bristol, United Kingdom - Western Power Distribution

Western Power Distribution
Western Power Distribution
Verified Company
Bristol, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Job Introduction

A temporary opportunity has become available for a Team Support, within the Innovation team which includes responsibility for Communications and Project Management Office within the Innovation team, based at Castle Donington or Bristol.


The team are investigating how to create the networks of the future, and test ideas to help us achieve Net Zero through a portfolio of innovation projects.

Working with a wide variety of partners at the cutting edge of new technologies and services means that no two days are the same.

You'll need to be a good communicator who thrives in a busy environment and can bring excellent organisational skills.

Representing the company to customers and our partners, working at the heart of a small team also requires lots of initiative and a proactive approach.


You will need English and Maths GCSE Grade C/Level 4 or above
OR Functional Skills Level 2 or above to apply.

Evidence of your qualifications will be required prior to appointment.


Evidence of your qualifications will be required prior to appointment.


If you are offered a position, you will be required to successfully complete a basic DBS check that shows any unspent convictions or conditional cautions.

Main Responsibilities

  • Monitor policy and governance document renewals, review dates and coordinate updates, ensuring these are implemented to timetable.
  • Provide assistance to other team members with new policy or project documents, as well as updates and renewals of existing policies or project documents.
  • Production, updating and monitoring of innovation project plans / databases / spreadsheets.
  • Coordination and completion of Project Management Office activities.
  • Assist with administration, preparation and reporting of innovation proposals, in accordance with Regulatory requirements.
  • Ensure the template Project Management Documentation is up to date and according to branding and Governance.
  • Coordinate the team's branding work and liaise with other National Grid teams.
  • Support and assist with Innovation projects and tasks as required.
  • Assist team in dealings with internal and external customers and stakeholders.
  • Liaise with customers to ensure their needs and expectations are met.
  • Update team databases and records and manage the team's mailbox.
  • Resolve customer enquiries and complaints, wherever possible directly, referring difficult enquiries or complaints to the Manager.
  • Organise, plan and deliver virtual and inperson events.
  • Lead the social media programme of the Innovation Team.
  • Control of finance within the team and as part of Project Management Office activities, using NGED systems and processes
  • Identify opportunities for improvement in performance and recommend changes.
  • Other tasks appropriate to the grade.


You must be able to communicate effectively both verbally, and in writing, with customers and other team members and must be able to represent the company positively at all times.

You must be reliable, well organised, enthusiastic and able to work as part of a team. You must be able to work using your own initiative.

Very good knowledge of Microsoft Office including Microsoft Excel and Word is required.

About The Company
Joining the UK's leading electricity distribution business means plenty of career opportunities and well-deserved recognition. We reward hard work and encourage ambition.

So, as well as a competitive salary, you will also benefit from:

  • 26 days paid leave plus 8 bank holidays, up to 28 days with continuous service
  • Competitive contributory pension scheme (we double match your contributions up to a maximum of 12%)
  • Annual Share Save plan
  • Contributory private healthcare scheme for you and your family
  • Support via our Employee Assistance Programme, including musculoskeletal and physiotherapy services
  • Free onsite parking at all our main sites

Things you need to know
About Us

We're National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales.

Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses, working outdoors with underground cables, overhead lines and substations that operate between 230 and 132,000 volts.

National Grid employs over 29,000 people worldwide.

Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources which are renewable, low carbon, and improve efficiency to meet demand.

If this appeals to you too, you could soon work in a supportive, rewarding and friendly environment that empowers everyone to succeed.

We are an equal opportunities employer. Our desire is to bring in more employees from diverse backgrounds to build further on our inclusive culture. We value and ce
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