2nd Line IT Engineer - Lower Arncott, United Kingdom - Eco Recruitment Group

Eco Recruitment Group

Verified Company

Lower Arncott, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

2nd LINE IT ENGINEER

Full time Permanent employment

Fully Remote working with scheduled site visits Service Operations Manager

Are you a second line IT Engineer looking for a position which you can grow in? Our client are a small, growing company of approximately 15 full time staff and a wider pool of consultants that deliver a variety of services from support to IT/IS strategytheir aim is to take the stress out of the management of IT and Information Security, and provide their clients with transparent and reliable support and consultancy, allowing them to focus on their core operations.

Although this role will be based at home, there will be instances where we will ask you to travel into client sites (primarily London) or for a team meetup/night out.

Job Purpose.

To provide remote and onsite secondline support to customers
To support the customer response team (first line) to resolve issues that come into the service desk acting as a point of escalation for more challenging issues
To provide proactive management and maintenance of deployed customer solutions
To ensure effective delivery performance and operation
Ensure incidents are resolved in a timely manner to meet defined service level targets
To participate as a project resource as required
Participate in an oncall and site visit rota as required

Technical Support skills and role

Good understanding of all Microsoft technologies.
Install, configure and maintain windows server 2016/201
Network Support Services
Layer 3 switches, routers and firewalls.
Proactive management and maintenance of all deployed solution
Maintaining the integrity and availability of client Infrastructures.
Be an escalation point for the customer response team to resolve challenging issues
Report relevant issues to third party
Escalate jobs as appropriate to the Service Team Leader and Service Desk Manager
Participate in a 24/7 oncall support rota as required
Participate in conference calls with customers to resolve technical issues and provide advice
Ensure all time spent is logged against tickets in the system (37.5 hours per week)
Attend client sites and provide onsite support as required

Knowledge and experience

Minimum of 2 years' experience of working in a level 12 support role or equivalent within an ITIL customer service environment
Solid understanding of IT principles
Experience of supporting, installing and modifying all version of Microsoft Windows
Demonstrable understanding of network infrastructure (Domains/Security/DHCP)
Experience with web servers, mail servers, DNS.
Basic competency in installation and administration of routers, switches and
Solid understanding of Backup principles and best practices
Good experience in installation, configuration and maintenance of Active Directory
Capable of supporting MS Remote Desktop and Microsoft 365 environments
Some experience of VMWare or Hyper V setup, configuration and support
Understanding of Scripting languages (PowerShell)
Experience in working in an MSP is highly desirable

Qualifications and skills

Understanding of the ITIL framework
Demonstrable expertise in all activities associated with providing end user support
Extremely customer focused with the ability to develop and maintain strong relationships with customer contacts at all levels
Strong written and verbal communication skills ability to establish effective communication with internal and external contacts.
Proven ability to identify and resolve challenging technical problems
Sound judgement with demonstrable understanding of when and how to escalate issue

Staff benefits

25 days annual leave + bank holidays (+1 day per year of employment up to 30 days)
Access to Confidential helplines; Financial, Mental and Physical wellbeing guidance
Private medical insurance
Life cover of up to 4x your salary
New certification expenses covered (training, exam vouchers)
2 volunteering days per year
Statutory company pension scheme

If you have the relevant skills then do not delay in submitting your CV as soon as today as interviews are happening ASAP.