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Stanwell

    Resident Liaison Officer - Stanwell, United Kingdom - Velocity Recruitment

    Velocity Recruitment
    Velocity Recruitment Stanwell, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time Construction / Facilities
    Description

    Position:
    Resident Liaison Officer

    Location Staines

    Salary:
    £30,000k - £32,000 + Package

    Job Description:
    Resident Liaison Officer / Tenant Liaison Officer required for a leading social housing refurbishment contractor.

    You will be part of a team working on a framework in Staines, West London and report to the Site Manager.


    Project:


    The framework is a Retrofit for A2 Dominion and consists of EWI, IWI, Windows, Roofs and loft insulation on both street properties and low rise blocks.


    Client:
    My client has established itself as one of the largest and most successful providers of social housing refurbishment schemes. They have secured places on a nuumber of the larger frameworks in and around London and the South East. They pride themselves on staff retention and training and have a full order book.
    What are the Role/Duties?

    • Make initial contact with tenants
    • Build customer confidence
    • Explain all aspects of improvement work
    • Identify Customer needs (working parents/shift patterns/health issues etc).
    • Open forum client/management meeting.
    • Book appointments with tenants
    • Visit tenants with portfolio of relevant works and design briefs.
    • Picture surveys
    • Communicate with tenant throughout works programme
    • Be the link between tenant and Site/Project Manager
    • Administration/record keeping
    • Daily line management meetings

    Experience Required:
    Previous experience as Resident Liaison Officer / Tenant Liaison Officer is essential. Basic all round IT knowledge is required and the successful candidate will have good communication, leadership and people skills.

    My client is recognised as a place to build a career and there are outstanding opportunities to progress for the right candidate.

    It is essential that candidates have a full driving licence


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